Administrator / Care Coordinator

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Are you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others?

At FirstLight Home Care we strive to provide clients with the best home care services (personal and homemaking services) for people in need of companionship and personal care, respite and family relief, dementia and memory care, and post-surgery and recovery support.

At FirstLight® Home Care, we’re dedicated to hiring the kind of people we would trust with our own families. We’re currently searching for an Administrator / Care Coordinator who can manage quality caregivers committed to making a difference in the lives of others. For these folks, caregiving is not just a job – it’s a calling.

When we find these amazing professionals, we believe in taking really good care of them because extraordinary caregivers are the heart and soul of our company. They help us live out our mission every day by providing first-class personal service to our clients so that they may enjoy warmth, independence, and relaxed comfort in the place they call home. And we need someone to manage them and help them accomplish this.

Job Summary

This individual is responsible for the overall operations and services of FirstLight Home Care to: 1) ensure quality and safe delivery of home care services; 2) coordinate services that reflect the company's philosophy and standards of care; 3) plan, develop, implement and evaluate the company's services, programs, and activities, 4) hire, on-board, and directly and indirectly supervise office and field staff, 5) improve office efficiency, 6) help achieve the office’s mission and goals of providing outstanding customer service and building strong community relationships.

Client Care Coordinator responsibilities include

• Manage day-to-day office and field operations to ensure quality assurance of services
• Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
• Perform initial caregiver introductions, and on-going coordination and supervision of client services
• Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs
• Supervise and coach caregivers and conduct performance appraisals
• Complete appropriate visit records on time and according to policy
• Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed
• Stay current with changing technology, including software programs
• Uphold, support, and promote all company policies and procedures

The ideal candidate will have:

To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.

• Associate degree (A. A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience.
• Home Care experience
• Successful management experience preferred
• Proficient skills in Microsoft Office and or Google Suite and scheduling software required
• Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image
• Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from team members, clients, customers, and the general public
• Ability to evaluate situations and make complex decisions using critical thinking and reasoning.

Job required appropriate background check through: https://info.flclearinghouse.com/