Medical Receptionist - Patient Representative - Brandon - Brandon, FL

Florida ENT & Allergy, a division of ENT and Allergy Associates of Florida, is seeking a friendly, dependable, and detail-oriented Medical Receptionist / Patient Representative to join our team at our Brandon office.

Our practice provides comprehensive general and subspecialty ENT medical and surgical care, along with audiology and allergy services. We are committed to providing exceptional patient care through teamwork, professionalism, and a welcoming environment.

Position Overview

The Medical Receptionist / Patient Representative plays an essential role in creating a positive patient experience while supporting the daily administrative operations of our medical practice.

As one of the first points of contact for our patients, this individual is responsible for providing excellent customer service, coordinating appointments, verifying insurance information, and ensuring accurate patient registration and check-in/check-out processes.

The ideal candidate is personable, organized, adaptable, and comfortable working in a fast-paced medical office. We are looking for someone who communicates effectively, demonstrates strong attention to detail, and enjoys helping others.

Previous medical office experience is preferred but not required. We welcome candidates with strong customer service, hospitality, or administrative backgrounds who are eager to develop their skills in a healthcare setting.

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet patients and visitors in a friendly, professional, and welcoming manner.
• Manage patient check-in and check-out processes while ensuring an efficient and positive experience.
• Answer and manage incoming calls using a multi-line telephone system.
• Assist patients with questions, appointment requests, and general practice information.
• Provide patients with necessary registration forms, intake documents, and required office policies.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Communicate effectively with physicians, clinical staff, and other departments to support daily operations.

Scheduling & Patient Coordination

• Schedule new and established patient appointments according to provider availability and organizational scheduling protocols.
• Monitor provider schedules, coordinate appointment changes, and assist with rescheduling cancellations and missed appointments.
• Contact patients regarding upcoming appointments, outstanding information, and scheduling needs.
• Prepare patient charts prior to scheduled appointments to ensure required documentation is complete.
• Coordinate patient referrals and assist with obtaining necessary documentation prior to appointments.

Insurance, Billing & Patient Registration

• Verify patient demographic information, insurance eligibility, and benefits.
• Accurately enter and update patient information within the electronic health record (EHR) and practice management systems.
• Collect and process copayments, coinsurance, deductibles, outstanding balances, and other patient payments.
• Communicate insurance and financial information clearly and professionally to patients.
• Assist with referral documentation, billing-related workflows, and accurate charge posting as directed.
• Follow established procedures for daily payment reconciliation and other end-of-day responsibilities.

Administrative Support & Compliance

• Maintain accurate patient records while protecting confidential information.
• Assist with scanning, filing, documentation, and other administrative responsibilities.
• Collaborate with team members to ensure appropriate front desk coverage and efficient workflows.
• Follow organizational policies, HIPAA requirements, and applicable healthcare regulations.
• Participate in required training and professional development activities.
• Perform additional administrative duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize responsibilities, and remain organized in a busy environment.
• Strong attention to detail and commitment to accuracy.
• Basic computer proficiency and ability to learn new software systems.
• Ability to work both independently and collaboratively with a team.
• Professional, dependable, and patient-focused attitude.
• Ability to handle confidential information with discretion.

Preferred, But Not Required

• Previous experience in a medical office, healthcare setting, or front desk position.
• Experience in customer service, hospitality, reception, or administrative support.
• Familiarity with electronic medical record (EMR/EHR) systems.
• Knowledge of medical terminology, insurance verification, and patient registration processes.
• Experience with appointment scheduling, payment collection, or medical billing workflows.
• Bilingual communication skills in English and Spanish.

Why Join Our Team?

At Florida ENT & Allergy, our Patient Representatives are an important part of the patient care experience. This position offers the opportunity to work in a collaborative healthcare environment while developing valuable administrative and patient service skills.

As a member of our team, you will have the opportunity to:

• Work alongside physicians, clinical professionals, and experienced administrative staff.
• Develop knowledge of medical office operations, insurance processes, and healthcare administration.
• Build valuable communication, organizational, and problem-solving skills.
• Gain experience with electronic medical records and patient management systems.
• Contribute to a positive patient experience and a supportive team environment.

Benefits

• Medical, Dental & Vision Insurance: Effective the first of the month following 60 days of employment.
• Company-Paid Short-Term Disability, Long-Term Disability & Life Insurance: Effective the first of the month following one year of full-time employment.
• 401(k): Eligibility effective the first of the month following one year of employment.
• Six Paid Holidays: Effective immediately.
• Paid Time Off: Accrued each pay period.

Additional Information

This position requires the ability to perform standard office duties, including prolonged periods of sitting, standing, walking, and computer use. Occasional lifting of up to 25 pounds may be required. Travel between practice locations may occasionally be necessary.

Florida ENT & Allergy is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities.

We are a tobacco-free workforce. Employment is contingent upon successful completion of applicable pre-employment screenings and background checks in accordance with company policy and applicable law. We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.