Client Care Coordinator

Benefits

• 401(k)
• Company car
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Client Care Coordinator

EmmUcare Home Health

Location: Williamsport, PA

Job Type: Full-Time | Monday - Friday

About EmmUcare Home Health

EmmUcare Home Health is a growing non-medical home care agency dedicated to helping individuals remain comfortable, supported, and independent in their homes. Our mission, “Care Centered Around You,” guides the relationships we build with clients, families, caregivers, and community partners.

We’re seeking a compassionate, organized, and dependable Client Care Coordinator to help clients begin services and receive ongoing support.

Position Overview

The Client Care Coordinator serves as a point of contact for clients, families, and referral partners. This role coordinates intake, maintains accurate client records, follows up on service authorizations, and works with scheduling and compliance to address barriers to care.

The ideal candidate communicates clearly, follows through consistently, and helps people feel heard and supported.

Key Responsibilities

Client Intake & Service Coordination

• Respond to inquiries about home care services and explain the intake process.
• Coordinate intake appointments and completion of required documents.
• Communicate with clients, authorized representatives, and referral partners to obtain missing information.
• Work with scheduling and compliance to prepare clients for services.
• Track outstanding intake items and promptly communicate barriers or delays.

Client Communication & Follow-Up

• Maintain regular communication with clients and their authorized contacts.
• Complete client satisfaction calls and surveys, documenting concerns and follow-up needs.
• Respond professionally to questions about services.
• Route scheduling requests, complaints, and safety concerns to the appropriate department.
• Follow up to help ensure concerns are addressed.

Authorizations & Referral Relationships

• Communicate with service coordinators, caseworkers, and payer representatives regarding authorizations and service needs.
• Monitor authorization dates and follow up on missing or expiring authorizations.
• Maintain accurate records of referrals, communications, and pending requests.
• Build professional relationships with community organizations and referral partners.

Documentation & Teamwork

• Create, update, and organize client records in agency systems.
• Review documentation for completeness, accuracy, signatures, and dates.
• Document calls, updates, and follow-up actions clearly and promptly.
• Communicate changes in client needs or status to the appropriate team members.
• Protect confidential information and follow agency policies.

Qualifications

• Experience in client services, healthcare administration, home care, or a related field preferred.
• Strong customer service, communication, and problem-solving skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities and follow tasks through to completion.
• Comfort speaking with clients, families, caregivers, and community partners.
• Proficiency with Microsoft Office and electronic recordkeeping systems.
• Knowledge of Medicaid waiver programs, service authorizations is a plus.
• Valid driver’s license and reliable transportation for required client visits.

What We’re Looking For

We’re looking for someone who combines kindness with accountability. You should be comfortable making follow-up calls, asking for missing information, recognizing when a concern needs escalation, and keeping accurate records. Above all, you should care about helping clients receive dependable support.

EmmUcare Home Health is an equal opportunity employer.