Intake Coordinator - FT - Days - BH Flex

DHR Health - US:TX:Edinburg -

Summary

FLSA STATUS: ☐ Exempt ☒ Non-Exempt

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY

The Behavioral Health Intake Coordinator is responsible for providing high quality patient care and displaying excellent assessment skills in the areas of mental health and chemical dependency. The Intake Coordinator will have experience in Crisis Intervention, triage of patients in crisis, acting as liaison to physicians requiring information to make clinical decisions. The Intake Coordinator will demonstrate skill in determining and documenting medical necessity for admission; have an understanding of TJC and CMS guidelines as they relate to access to care in a mental health facility. The Intake Coordinator is expected to function well as a member of the interdisciplinary team and participate in community relation activities, performance improvement activities and hospital sponsored events.

POSITION EDUCATION/ QUALIFICATIONS­

• Master’s Degree in Counseling, Social Work, Psychology or a related field from an accredited college or university
• Related experience can be substituted for degree for a candidate currently enrolled in an acceptable Master’s Degree program.
• Current BLS Certification required
• Abuse, Neglect, and Exploitation (ANE) completed prior to orientation completion and annually thereafter.
• CPI training within 30 days of hire date
• Must be able to be sensitive to cultural and bilingual issues
• Good written and verbal communication skills required
• Ability to read, write and speak English (Spanish helpful)

JOB KNOWLEDGE/EXPERIENCE­

• The intake coordinator will demonstrate skill in determining and documenting medical necessity for admission; have an understanding of TJC and CMS guidelines as they relate to access to care in a mental health facility.
• The Intake Coordinator is expected to function well as a member of the interdisciplinary team and participate in community relation activities, performance improvement activities and hospital sponsored events.
• One year clinical experience in a position primarily responsible for assessment, crisis intervention and disposition of mental health patients in crisis.
• Experience working in a hospital setting or emergency room and acting as a liaison between physicians a plus

Responsibilities

POSITION RESPONSIBILITIES

• Promote the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
• Document findings accurately and in a timely manner
• Ability to represent the program well in interactions both inside and outside the hospital
• Coordinates services within the department(s) and with other departments
• Must be flexible with work scheduling
• Must present a professional image
• Other duties as assigned

Other information:

LINES OF REPSONSIBILITIES

• Supervisor of Counseling Services → 2. Director of Behavioral Health → 3. VP of Behavioral Health

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC:

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA):

A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

Light/moderate lifting up to 20 lbs, from the floor to shoulder height.

Yes

Kneeling

Yes

Must be able to assist other employees with lifting more than 20 lbs.

Yes

Walking

Yes

Light/moderate carrying up to 20 lbs.

Yes

Standing/Squatting

Yes

Straight pulling

Yes

Sitting

Yes

Pulling hand over hand

Yes

Pushing

Yes

Repeated bending

Yes

Stooping/Bending

Yes

Reaching above shoulder

Yes

Climbing Stairs

Yes

Simple grasping

Yes

Climbing Ladders

No

Dual simultaneous grasping

Yes

Depth Perceptions needed

Yes

Ability to see

Yes

Identify Colors

Yes

Operating office equipment

Yes

Twisting

Yes

Operating mechanical equipment

Yes

Crawling

No

Ability to read and write

Yes

Ability to Count

Yes

Ability to hear verbal communication without aid

Yes

Operating Personal Vehicle

Yes

Ability to comprehend written/verbal communication

Yes

Other: Ability to deal with stress

Yes

OSHA Category

III

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes: HIGH 1 2 3 4 5 6 LOW

Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3