Patient Service Representative Float - Benson, AZ

Job Title: Patient Service Representative I - Float

Reports To: Health Center Administrator

Job Summary: Assists Patients, Lead Patient Service Representative, and the Health Center Management (HCM) team in the performance of a broad range of administrative duties.

Qualifications and Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified at any time based on business needs.

Essential Job Duties

• Clinical Administrative Duties.
• Provides PSR coverage needed, at any location, on short notice.
• Schedules and confirms patient appointments.
• Provides and facilitates the completion of necessary patient forms.
• Verifies medical or dental insurance coverage and eligibility.
• Assists patients with presumptive applications for Sliding Fee Discount Program.
• Verifies patient demographic information.
• Informs patients of account balances and takes payments over the counter.
• Answers telephone calls. Responds to caller questions as able and/or transfers calls to appropriate party.
• Takes and documents messages as appropriate.
• Deciphers the correct amount to charge self-pay, prompt pay or sliding fee discount program for patients.
• Greets, interacts with, and assists patients and staff in a professional manner.
• Checks in patients on location.
• Performs records scanning and other lead duties if hired at a center with no lead PSR. Will be designated by HCA.
• Works assigned weekends as required.
• Cleans lobby, restrooms and other patient areas with proper cleaning supplies while using proper Personal Protective Equipment (PPE).
• Follows current CDC guidance in accordance to CCHCI directives for screening all patients and visitors upon entry as necessary.
• Uses and educates patients and visitors on the proper Personal Protective Equipment (PPE) as required.
• Additional Dental Administrative Duties.
• Places all necessary recall plans for patients.
• Calls patients from recall plan reports and schedules patients' appointments according to recall.
• Verifies patient treatment plans, patient instructions, and summary reports.
• Verifies dental deductible.
• Together with the patient, provider and/ or other members of the dental care team assists with estimates for treatment plans for the patient and reviews with patients.

Additional Administrative Duties if Assigned to Mobile Dental Units.

• Ensures accuracy of provider schedules.
• Verifies chart guard access and prints documents as needed.
• Posts payments and facilitates bank deposits.
• Runs encounter co-pay report as requested.
• Runs and acts on reports as requested.
• Maintains cleanliness of the mobile dental units, discards trash.

Required Minimum Qualifications - Education, Experience, Certificates & Licenses:

• High School Diploma or GED.
• 6 months of experience in customer service or office support.
• Driver's License and Proof of Insurance may be required if requesting mileage reimbursement. For Float positions, mileage may not be paid.
• A valid Fingerprint Clearance Card required.

Preferred Qualifications - Education, Experience, Certificates & Licenses:

• Experience in a healthcare setting preferred.

Required Language Skills

• Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
• Bilingual in English and Spanish may be required based on current staffing patterns, patient population, and/or duty assignment.
• Ability to comprehend and understand limited medical terminology.

Physical Requirements

• Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
• Ability to continuously remain in a stationary position.
• Ability to constantly move about inside the workplace to assist patients, access files, and operate office or medical equipment, etc.
• Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
• Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
• Ability to discern the nature of sounds at a normal spoken volume.

Other Required Knowledge, Skills, and Abilities

• Ability to add, subtract, multiply, and divide in all measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage.
• Ability to gather data in an organized fashion from varied sources.
• Ability to take direction and perform assignments accordingly.
• Ability to deal with challenges involving one or more variables in routine situations.
• Knowledge of prepaid health plans and community health centers preferred.
• Ability to comprehend and understand insurance co-pays.
• Knowledge of HIPAA rules and regulations.
• Computer literacy required.
• Knowledge of Electronic Health Records preferred.
• Ability to provide excellent customer service by mail, telephone, and in-person.

Work Environment & Conditions

• Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
• Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends.
• If hired for a float position, the position requires frequent travel to any health center as needed.