Patient Access Team Representative - Orthopedic Surgeons

Building Name: CVPH - Medical Office Building (206)

Location Address: 206 Cornelia Street, Plattsburgh New York

Regular

Department: CVPH - Orthopedics and Neurosurgery

Full Time

Standard Hours: 40

Biweekly Scheduled Hours: 80

Shift: Day

Primary Shift: 7:15 AM - 3:45 AM

Weekend Needs: As Scheduled

Salary Range: Min $21.54 Mid $26.39 Max $31.23

Recruiter: Katie Dubrey

Per the Collective Bargaining Agreement, current bargaining unit employees have priority consideration for this position if they apply within seven (7) days of the posting date. After this period, all applicants will be considered equally.

Primary: 7:15am-3:45pm

Secondary: 7:30am-4:00pm

GENERAL SUMMARY:

Under the direction of the Practice Supervisor, the Patient Access Team Representative (PATR) will interview and collect patient demographic, and record it into the practice's EMR information system. The PATR is also responsible for distributing required patient information in a confidential manner, scheduling the appropriate tests, follow up appointments, monitoring provider schedules, answering telephones and documentation in the EMR, ordering inventory and communicating with ancillary and clinical departments when necessary. The PATR will manage all referrals to speciality practices and obtain prior authorizations from insurance companies. PATR will work with insurance companies to maintain a working knowledge of changing insurance requirements; and update patient insurance info as verified.

QUALIFICATIONS

Education/Skills Required

• High School Graduate or GED required.
• Ability to read, write in English is required.
• Successful completion of a CVPH medical terminology exam preferred.
• Associates Degree in Business or Healthcare preferred.
• Minimum of two years customer service experience or receptionist work experience required.
• Ability to accurately type 30 words per minute required.
• Experience with answering phones, taking and routing messages.
• Experience successfully using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC preferred.

As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which care is being provided.

This is a bargaining union position.