Scheduling Access Specialist, PCP (Hyannis)
How this pay compares
This posting does not state an hourly rate. Open patient access representative jobs in Massachusetts post a median of $23.53 an hour, the middle half $22.50–$24.11, across 128 jobs that state their pay. Patient access representatives employed in Massachusetts earn a median of $24.20 an hour (source: BLS Occupational Employment and Wage Statistics), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics).
Patient access representatives in Massachusetts: pay by town and employer
Patient access, front desk and medical coding jobs in our research
- How long these jobs stay listed: Median days to removal 14.0 days · Still listed at 7 days 65.4%
- Applicant demand per open job on this site (1.00x is the average job): Index 4.78x · Clicks 232
- How often these jobs state their pay: Jobs stating any pay 49.8% · Stating an hourly rate 44.6%
From every open job we read and every apply click on this site, as of 11 Nov 2026. Every figure for Patient access, front desk and medical coding jobs
About the job
- Primary contact for patient access for patients and other departments.
- Maintains provider schedules to achieve productivity targets, patient access and provider flow.
- Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
- Manages the schedule during transition to new models of care when applicable.
- Monitors physician’s panel and contacts patients who are past due for appointments.
- Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
- Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
- Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
- Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
- Reschedules patient appointments and extends patient schedules as necessary
- Processes cancellations and no show appointments, and notifies clinician of change in schedule.
- Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
- Maintains efficient flow of daily patient schedule and front office operations
- Mail out new patient package when applicable
- Confirms appointments within 24 hours
- Liaison for existing and future patients seeking new and follow-up care appointments
- Performs tasks as a receptionist and EMR Specialist as needed
- Timely communication of unresolved issues to manager or designee to facilitate timely interventions
- Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
- Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
- Maintains confidentiality regarding patient information in accordance to HIPAA regulations
- Ability to float to other MACC practices when required
- Perform other work related duties and activities as assigned or requested
- Ability to read, write and communicate in English
- High school graduate or equivalent
- At least one (1) year of experience with medical scheduling preferred
- At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
- Demonstrated excellence in providing customer service
- Strong communication and interpersonal skills
- Medical terminology knowledge preferred
- Typing skills at 30 WPM preferred
From Cape Cod Healthcare's job posting, checked 13 Nov 2026. The employer's own page is the final word on requirements and availability.
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About Cape Cod Healthcare
Cape Cod Healthcare hires nurses, front-office staff and imaging techs in Hyannis, Falmouth and other towns in Massachusetts.
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