Receptionist - Float
How this pay compares
This posting does not state an hourly rate. Open medical receptionist jobs in Massachusetts post a median of $21.24 an hour, the middle half $18.04–$23.46, across 66 jobs that state their pay. Medical receptionists employed in Massachusetts earn a median of $21.09 an hour (source: BLS Occupational Employment and Wage Statistics), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics).
Medical receptionists in Massachusetts: pay by town and employer
Patient access, front desk and medical coding jobs in our research
- How long these jobs stay listed: Median days to removal 14.0 days · Still listed at 7 days 65.4%
- Applicant demand per open job on this site (1.00x is the average job): Index 4.78x · Clicks 232
- How often these jobs state their pay: Jobs stating any pay 49.8% · Stating an hourly rate 44.6%
From every open job we read and every apply click on this site, as of 11 Nov 2026. Every figure for Patient access, front desk and medical coding jobs
About the job
- Greets and promptly acknowledges patients’ presence in the waiting room
- Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
- Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
- Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
- Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
- Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
- Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
- Processes cancellations and no show appointments, and notifies clinician of change in schedule
- Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
- Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
- Prepare associated forms such as requisitions or referral forms with review of any prep required
- Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
- Refer patients with billing inquiries and/or payment questions to the billing office
- Print and/or provide medical records information to outside agencies and physicians under established guidelines
- Maintains confidentiality regarding patient information in accordance to HIPAA regulations
- Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
- Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
- Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
- Attends departmental meetings
- Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
- Ability to float to other MACC practices when required
- Perform other work related duties and activities as assigned or requested
- Ability to read, write and communicate in English
- High school graduate or equivalent
- Strong communication and interpersonal skills
- Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
- Experience in an office setting with at least 1 year experience preferred
- Knowledge of various insurance authorization/referral requirements preferred
- Medical Terminology knowledge preferred
- Typing skills at 30 WPM preferred
From Cape Cod Healthcare's job posting, checked 13 Nov 2026. The employer's own page is the final word on requirements and availability.
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About Cape Cod Healthcare
Cape Cod Healthcare hires nurses, front-office staff and imaging techs in Hyannis, Falmouth and other towns in Massachusetts.
Hires in MassachusettsPay on its listings: shown on each listing that states it
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