Nurse Concierge 10 am to 6 pm (licensed or registered nurse)

Birchwood Rehab is now hiring a Nurse Concierge

Must be LPN OR RN

Efficient multitasking and organizational skills, strong interpersonal communication skills, attention to detail,

discretion, customer service skills, research skills, problem-solving skills, vendor relations skills

Consistently maintains a kind, caring and respectful attitude towards residents, residents’ families, and guests.

Sensitive to the special needs of the seniors and demonstrates a genuine, caring attitude.

Greeting new residents and/or families upon admission

Greeting new guests or residents and acquainting them with the facility’s amenities

Following the resident throughout their stay to ensure quality of care and provide feedback to the interdisciplinary

team

Anticipating residents needs and solving their problems

Ensuring rooms and common areas meet guest standards

Completes and follows up on grievances timely

Answers telephone in a courteous and confident manner. Always maintains an assertively friendly positive attitude.

Notifies appropriate staff when there is a person or persons waiting in the lobby to meet with members of the staff.

Notifies the dietary department when the beverage and snack supply needs replenishing.

Informs nursing when a resident in the lobby area requires attention.

Respects residents’ confidentiality at all times.

Must be LPN/RN