Client Care Manager - Home Care

Benefits

• Aflac Supplemental Plans
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Client Care Manager

Bedford, TX | Home Care Leadership Role

Benevolent Hearts Home Care is a rapidly growing, locally owned home care agency seeking a personable, motivated professional ready to grow into care management. You will guide families, develop personalized care plans, support caregivers, and work directly with company leadership every day. Our approach combines thoughtful caregiver matching, ongoing client relationships, and signature programs that support independence, safety, and meaningful engagement.

We're seeking an experienced Client Care Manager to help oversee client care, support caregivers, and ensure exceptional service for seniors and their families. This leadership role combines client admissions, care planning, caregiver supervision, quality assurance, and relationship management. The position includes a mix of office-based responsibilities and community-based client visits. Evening and weekend work may be required as needs arise, including assessments and shared on-call coverage.

Responsibilities

• Complete client assessments and admissions
• Develop and update individualized service plans
• Conduct supervisory and quality assurance visits
• Support, coach, and mentor caregivers
• Build strong relationships with clients and families
• Assist with problem-solving and service coordination
• Maintain accurate documentation and care records
• Collaborate with scheduling and operations teams to support quality care delivery
• Assist with hands-on personal care when needed to support clients and caregivers

Who Succeeds Here

You are someone families trust, and colleagues rely on. You communicate confidently, pay attention to details, follow through on commitments, and take initiative. You enjoy building relationships, solving problems, and supporting both clients and caregivers.

Qualifications

• At least two years of relevant experience in home care, healthcare, senior services, human services, or a related setting, including assistance with activities of daily living
• At least two years of leadership, supervisory, training, mentoring, or care coordination experience
• Experience as a CNA, lead caregiver, mentor, care coordinator, client services coordinator, or similar role is especially relevant
• College coursework, an associate degree, bachelor's degree, or equivalent combination of education and experience is preferred
• Strong relationship-building, communication, and writing skills
• Comfort discussing service options and helping families make informed decisions
• Strong organizational skills and confidence using email, electronic forms, scheduling systems, and care documentation software
• Reliable transportation, a valid driver's license, and current auto insurance
• Ability to travel throughout our service area
• Ability and willingness to assist with personal care when needed
• Ability to meet applicable background screening and employment requirements

Ideal Backgrounds

This role may be a great fit for candidates with experience or education in:

• Social Work
• Healthcare Administration
• Human Services
• Gerontology
• Nursing
• Certified Nursing Assistant (CNA)
• Home Care Management
• Care Coordination
• Case Management

Apply Today

If you're an experienced caregiver leader looking for a meaningful role with variety, autonomy, and purpose, we'd love to hear from you. Submit your resume and a short note about why this role interests you and a time you earned a family's trust, improved care, or stepped up for your team.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.