Financial Counselor | Generations, Women's Health

Job Specifics

Location: Onsite, rotating between our Generations Clinics

• 2641 Development Dr, Green Bay, WI 54311
• 720 South Van Buren St, Green Bay, WI 54301

FTE Status: 1.00 FTE (40 hours/week)

Work Schedule: 7:30am-4:00pm or 8:00am - 4:30pm, Monday - Friday, no weekends or holidays

Want to learn more: Chat with Brittany A. Chopin at brittany.chopin@emplifyhealth.org

Job Description

• The Financial Counselor provides system-wide support relating to identifying, coordinating, and securing all aspects of financial obligations for self-pay patients and patients with balances after insurance has paid. The Financial Counselor's functions include acting as a liaison regarding financial liabilities, liability estimation, collecting payments, pre-registration of certain patient populations, and working closely with patients to identify and apply proper financial assistance. The Financial Counselor will be responsible for performing detailed audits of guarantor accounts to identify and rectify billing issues and problems.
• This Financial Counselor position will be supporting the Generations Clinics which specialize in women’s health. This position will support patients at both the 2641 Development Dr and the 720 South Van Buren St locations. Position location for the day will be dependent on patient volumes and needs. There will be no travel between locations during the work day.

Principal Duties and Responsibilities

• Works extensively with patients to identify potential linkages to alternative coverage options. Identifies and assists with applications to alternative coverage options that may include, but are not limited to, payment plans, health exchange enrollment, worker’s compensation, COBRA, Medicaid, community assistance programs, and financial assistance.
• Effectively communicates and educates patients on their financial responsibilities by giving estimates on services, taking payments, setting up payment arrangements, and negotiating settlements on accounts under direction of supervisor/manager/director.
• Explains topics of insurance coverage, treatment costs, and financial assistance opportunities to patients and/or family members. Utilizes available software and tools to provide patients with cost estimates

Qualifications

Education

• Required: High school diploma or equivalency
• Preferred: Associate or Bachelor’s degree in healthcare administration, business, finance, or another medical-related field

Experience

• Required: 1 year of work experience in customer service or finance, preferably in a medical facility or insurance company
• Preferred: Experience working directly with patients in a medical facility or insurance company, preferably as a financial counselor or similar role with an understanding of basic insurance and medical terminology
• Preferred: Experience working with electronic medical record systems, preferably EPIC

Why Emplify Health by Bellin?

With so many amazing healthcare organizations in this area, why Emplify?

Emplify Health offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. You can be part of an exciting dynamic place that offers an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

Additional perks include

• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Preventative care focused medical coverage that includes free visits to: Emplify Health by Bellin primary care providers, Urgent Care & Fast Care facilities, physical therapy sessions and any labs required during these visits
• Professional Development: Access to online continuing education for career growth
• Empowerment: Shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth.
• Self-Care Culture: Encourages self-care and provides you with opportunities to be your best self at work and at home

Be a member of a passionate workforce, that feels like family and is driven to provide exceptional patient care with a strong focus on community. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values – belonging , respect , excellence , accountability , teamwork , and humility – our pillars set our foundation and our future.

Emplify Health is an Equal Opportunity Employer.