Medical Receptionist I - Ear, Nose, & Throat

You will be required to work at the Main Campus, 9-Mile Medical Park, and Gulf Breeze Hospital. The schedule Monday-Thursday 7:30am-4:30pm or 6:15am-3:15pm and Friday 7:30am-12:30pm.

The Medical Receptionist I greets and registers incoming patients in the practice management system, and collects/enters demographic and insurance information with a high degree of accuracy. The position confirms and schedules appointments, collects copayments, and verifies insurance. The position explains financial requirements to patients or responsible parties and enters payments into the practice management system. The position receives incoming telephone calls in a prompt, courteous, and professional manner. The Medical Receptionist I may also be responsible for processing and following up on referrals that are generated by the providers. The position may initiate requests for authorization of patient services, verifies benefits, enters/documents authorizations, and communicates status of authorizations to medical staff. The position may schedule referral appointments for tests, procedures, and follow-up.

• Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care.
• Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.
• Maintains accountability for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments. May be responsible for duties including, but not limited to, the following: coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who “no-show” to reschedule appointment.
• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
• Operates a variety of office equipment effectively.
• Maintains responsibility for smooth coordination and documentation of patient referral information.
• Works closely with Baptist Medical Group representatives, insurance companies, patients, and family members.
• Verifies health insurance eligibility and understands copays, co-insurance, and deductibles.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance).
• Reconciles daily charges and payments with high degree of accuracy.

Minimum Education

• High School Diploma or Equivalent Required

Required Skills, Knowledge and Abilities

• Excellent communication skills verbally and written.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Ability to prioritize work.
• Skill and confident with use of computers and related software applications.
• Ability to make recommendations and handle complaints and requests in a professional and calm manner.
• Ability to provide excellent customer service.

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse