RN Manager - Clinical Support - Urology

Why Join Us?

For us, what matters most is excellence. We are caring professionals, people who live, work and dedicate themselves to the communities within New Jersey and Pennsylvania. As such, we strive to provide a sanctuary of excellence, precision, thoroughness and genuine compassion. We also take a whole-person approach to patient care and treatment, tailoring all that we do around their unique needs. And we do all we can for patients, going the extra mile to see that they’re supported, informed and getting the one-on-one care and service they deserve.

Job Description

Looking for a Registered Nurse Manager - Clinical Support for our Urology Practice with location in the Morristown, Wayne and Whippany area.

Summary

Oversees the daily operations of clinical staff across 3+ locations and works closely with the front office manager to ensure a safe, productive and efficient environment for patients, visitors, providers, and staff. Manages the clinical support team comprised of triage medical secretaries, registered nurses, licensed practical nurses and medical assistants.

General responsibilities

• Develops and maintains professional relationships with internal & external staff/teams/contacts/patients.
• Routinely meets with staff / leads / Front Office Managers to review/discuss clinic operations status/needs/issues.
• Assesses staffing needs, determines the adequate number of personnel needed to provide safe, high-quality patient care.
• Review and trend metrics to assess team productivity and capacity
• Develops and distributes staff schedules based on daily/weekly/monthly visit schedules.
• Regularly audits clinic workflows to assure processes are in place and functioning as expected to meet industry standards, as well as those of all regulatory and or accrediting agencies.
• Review, develop and monitor workflows for medication refills
• Collaborate with IT to develop and maintain Astera Intranet/SharePoint pages for clinical team.
• Maintains competency in and performs clinical duties as necessary, which includes but is not limited to the essential job functions of clinical direct report roles such as: RN, Triage, LPN, Medical Assistant, etc.
• Inventories patient education materials, ordering additional material when necessary to assure adequate and appropriate materials are available at all times.
• Conducts monthly staff meetings.
• Delegates tasks and assignments to appropriate staff, follows up on delegated items to assure they are completed on time and as expected.
• Monitors and approves staff timecard and time off requests.
• Participates in/manages interview, hiring, onboarding, discipline, termination processes.
• Supports and develops clinical staff to optimize their desire and ability to meet or exceed performance expectations. Mentors, coaches, counsels and or creates /implements developmental or performance improvement plans as appropriate.
• Completes annual staff performance evaluations by assigned due date.
• Assures all assigned individual & staff competencies /continuing education modules are completed on time.
• Participates in meetings/projects/ committees as needed/ requested.

Knowledge & Skills

• Strong organizational and written / verbal communication skills.
• Ability to multi-task and cope with a high demand workload.
• Ability to empathize with patients and families and to deal with challenging patient/visitor interactions, as needed.
• Ability to collaborate with health care team to optimize patient and employee experience.

Requirements

• Current RN License; CPR Cert.
• At least 3-5 years of experience as an RN in Urology
• Two years supervisory experience preferred.
• Bachelor’s degree.
• BLS/CPR Cert.
• Knowledge of EMR systems (preferably OncoEMR).
• Must be willing to travel to all office sites as needed.

Pay Range: $120,000 - $135,000

Pay Transparency: The above reflects the anticipated pay range for this position. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

We are proud to offer a comprehensive benefit package and paid time off. The health benefits include immediate eligibility for medical, dental, vision, life, disability, HSA, FSA and other ancillary benefits. We also offer a 401(k) plan with company contribution, profit sharing, tuition assistance and employee referral bonus.