Pharmacy Assistant (Customer Service)

Why Join Us?

For us, what matters most is excellence. We are caring professionals, people who live, work and dedicate themselves to the communities within New Jersey and Pennsylvania. As such, we strive to provide a sanctuary of excellence, precision, thoroughness and genuine compassion. We also take a whole-person approach to patient care and treatment, tailoring all that we do around their unique needs. And we do all we can for patients, going the extra mile to see that they’re supported, informed and getting the one-on-one care and service they deserve.

Job Description

Essential Duties and Responsibilities

I. Responsible for completing Pharmacy tasks including

• Checking incoming e-prescriptions.
• Entering patient demographics and insurance information in the system.
• Obtaining co-pay assistance.
• Contacting patients to schedule prescriptions pick-up.
• Contacting patients to collect co-payment.
• Complete prescription transaction, print receipts and package medications for pick-up.
• Package delivery totes for courier.
• Arrange courier route and schedule.
• Upon receiving returned totes, empty contents and distribute mails/packages to staff.
• Scan returned receipts into pharmacy system.
• Bring out medications to front desk for patient pick-up and return medications to pharmacy.
• Maintaining and emailing prescription pick-up log for communications.
• Updating medication return log.
• Answer phone calls, check voice mail messages, check incoming faxes and check text messages.
• Completing filing as necessary.
• Assisting in organizing office supplies and paperwork.
• Assisting pharmacy technicians and pharmacist with daily tasks.

II. Miscellaneous

• Respects and maintains the patient’s right to privacy by protecting confidential information and adhering to HIPAA guidelines.
• All other duties as assigned.

Education and/or Experience

High School diploma

Qualifications

Position requires excellent organization skills, ability to multitask and attention to detail. Must ensure accuracy throughout all procedures. Required to follow established policies and procedures for the handling and safeguarding of confidential files and records and organization of medical records.

Pay Range: $20 - $26 hourly

Pay Transparency: The above reflects the anticipated pay range for this position. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

We are proud to offer a comprehensive benefit package and paid time off. The health benefits include immediate eligibility for medical, dental, vision, life, disability, HSA, FSA and other ancillary benefits. We also offer a 401(k) plan with company contribution, profit sharing, tuition assistance and employee referral bonus.

INDHP