Registration Coordinator - Admitting Department - $1,000 Sign On Bonus

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances
• Discounted Pet Insurance
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Emergency Travel Assistance
• Education Assistance or Education leave eligibility
• Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary

Under general supervision, performs all admitting, transfer, registration and discharge functions when patients are admitted or registered to ANMC.

Responsibilities

Performs all financial counseling, family health resource functions, preregistration and registration functions when patients are scheduled or have same day visits at ANMC. Ensures patient records are complete and correct in all patient information electronic databases, using standardized, quality and production focused processes while delivering excellent customer service.

Admits, transfers, registers, and discharges hospital and clinic patients ensuring complete and accurate patient records. Schedules and performs registrations for the hospital and clinic patients ensuring complete and accurate patient records.

Communicates with the patients, insurance carriers, third party payers, and federal, state and tribal agencies to assure patients financial health care needs and obligations are met. Counsels patients, families regarding their financial assistance status and refers patients to other resources if the requirements have not been met. Pre-registers patients for future admissions and or procedures.

Interviews patients, insurance carriers, third party payers or federal, state, tribal representatives to data input, reinstate, verify, and, or update records and billing system information and according to prevailing customer service standards. Registers and completes new and existing patient records.

Verifies and, or seeks assistance of fellow team members, areas (Scheduling, Contract Health Services, Insurance Verifications, Eligibility and Financial Counseling) to complete the necessary data processing procedures in the electronic databases and the necessary forms, paperwork to assure hospital, clinic compliance in addition to any federal, state, county, city, tribal or third-party payer requirements.

Enters, corrects admitting, scheduling, registration data including, but not limited to demographics, guarantor, community, blood quantum information, insurance, third party payer, provider, initial and, or final diagnosis, unit, department information, bed assignment and any pertinent information into the electronic databases in a timely and accurate manner.

Communicates with admitting inpatient units, case management, utilization management, emergency and urgent care area in verifying patient occupancy to ensure electronic databases are accurate and consistent with each other. Reconciles, updates, and prepares daily census, utilization reports (ED, UCC and Admissions) for submission to admitting and hospital supervisors.

Provides point of contact for information regarding patient status and location when applicable and within privacy guidelines. Attends meetings or training sessions, as appropriate in order to perform these functions and maintain abreast of new and upcoming changes.

Performs other duties as assigned.

Other information:

KNOWLEDGE and SKILLS

• Knowledge of customer service concepts and practice.
• Knowledge of multi-line telephone systems operations.
• Knowledge of privacy laws and regulations.
• Knowledge of basic medical terminology and clinic systems.
• Skill in typing a minimum of 30 wpm.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill in oral and written communication.
• Skill in operating office equipment such as copiers and fax machines.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Skill in reviewing, researching, processing, and troubleshooting difficult matters.

MINIMUM EDUCATION QUALIFICATION

A high school diploma or GED equivalent.

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory – One (1) year of customer service, registration processing, medical office or computer database experience. An equivalent combination of relevant education and/or training may be substituted for experience.