Medical Secretary

Akido builds AI-powered doctors . Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties - from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B . More info at Akidolabs.com .

The Opportunity

The Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities.

What you’ll do

Front Office Operations

• Greet patients and visitors in a professional and welcoming manner
• Check in patients, verify demographics and insurance information in Epic EHR
• Collect co-payments and process patient payments using point-of-sale systems
• Schedule, reschedule, and confirm patient appointments across multiple providers and locations
• Manage provider calendars and optimize appointment scheduling
• Respond to patient inquiries via phone, email, and patient portal messages
• Register new patients and update existing patient information

Medical Records and Documentation

• Maintain accurate and confidential patient medical records in Epic EHR
• Scan, file, and organize medical documents and correspondence
• Processing medical records requests and release of information forms
• Ensure compliance with HIPAA regulations and patient privacy standards
• Track and follow up on missing or incomplete documentation
• Prepare charts and documentation for provider review
• Coordinate medical record transfers between facilities and external providers

Administrative Support

• Transcribe provider notes and communications as needed
• Process prescription refill requests and route to appropriate clinical staff
• Coordinate referrals to specialists and obtain prior authorizations
• Verify insurance eligibility and benefits
• Prepare and submit insurance claims and support documentation
• Handle incoming and outgoing mail and faxes
• Coordinate patient follow-up appointments and recall systems

Communication and Coordination

• Serve as liaison between patients, providers, clinical staff, and external contacts
• Communicate test results to patients by provider instructions
• Coordinate with other RIPC Medical Group locations for patient care continuity
• Facilitate communication with pharmacies, laboratories, and imaging centers

Quality and Compliance

• Maintain patient confidentiality and adhere to HIPAA regulations
• Follow office policies, procedures, and clinical protocols
• Participate in quality improvement and compliance initiatives
• Support ACO quality metrics documentation and reporting
• Ensure accurate and timely completion of administrative tasks
• Always maintain professional appearance and demeanor

Who you are

Requirements and Qualifications

• Minimum of 2+ years of experience as a Medical Secretary in Primary Care.
• High school diploma required.
• Self-starter & willingness to learn.
• Strong communication, organizational, and planning skills.
• Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word).
• Ability to collaborate with team members on assigned tasks.
• Familiarity with medical terminology and ability to calculate and collect cash transactions.
• Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.

Benefits

• Medical, dental, & vision coverage
• Life insurance - Company paid basic life insurance & voluntary supplemental policies
• Company paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductible
• Voluntary accident insurance
• 401k eligibility at 1-year of employment, immediate vesting of company match once eligible
• Paid time off
• Paid holidays
• Work life balance of primary care office setting

Physical Demands

• Prolonged periods of sitting at a desk and using a computer.
• Able to sit/stand/walk for long periods of time.
• Must be able to lift 15 pounds at times.

Salary range

$37,440 - $45,760 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.