Dental Office Manager

DENTAL OFFICE MANAGER

Dixie Dental - 27000 Bass Pro Drive Suite E300 Spanish Fort, AL 36527

JOB PURPOSE

The Office Manager is responsible for overseeing and managing the daily operations of Affordable Dentures & Implants in Vero Beach, Florida. This individual will provide leadership, guidance, and support to the dental team while ensuring the office operates efficiently and delivers an exceptional patient experience.

The ideal candidate is a motivated, results-driven leader with strong management, communication, and customer service skills who is passionate about helping patients access affordable, high-quality dentures and dental implant solutions.

GENERAL DUTIES & RESPONSIBILITIES

Oversee the daily operations of the dental office, ensuring that all systems, processes, and protocols are in place to support efficient operations and allow the doctor to focus on patient care.

Supervise the on-site dental laboratory, including monitoring quality of work, production, workflow, equipment maintenance, and cleanliness.

Manage and supervise front-office and back-office team members, ensuring productivity, accountability, and excellent patient service.

Oversee patient scheduling, appointment coordination, patient flow, and daily office operations.

Ensure compliance with applicable healthcare regulations, including OSHA, HIPAA, patient records, documentation, and other legal requirements.

Recruit, train, develop, motivate, and retain dental office team members.

Build and maintain positive working relationships with the dentist, laboratory team, and all office personnel.

Manage employee schedules and staffing levels to support daily production and operational goals.

Identify opportunities to improve office efficiency, patient satisfaction, team performance, and overall practice growth.

Monitor office performance, productivity, and revenue goals while implementing strategies to achieve and exceed business objectives.

Coordinate treatment planning and follow-up to help patients understand and complete the treatment recommended by the doctor.

Work closely with patients to identify and overcome barriers to accepting treatment, including financial concerns and scheduling challenges.

Educate patients about available treatment options, insurance benefits, affordable payment arrangements, and third-party financing options.

Ensure patients receive compassionate, professional, and informative service throughout their dental experience.

Address and resolve patient concerns and complaints promptly, professionally, and with empathy.

Support marketing and community outreach initiatives to increase patient awareness of affordable dentures and dental implant services.

Promote a positive, team-oriented environment focused on patient care, affordability, and operational excellence.

Perform other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS

High school diploma or equivalent required; college degree preferred.

1–3 years of supervisory or management experience preferred.

Previous dental office management or healthcare management experience is a plus.

Experience in treatment coordination, patient financing, or dental case acceptance is preferred.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

Strong leadership, interpersonal, organizational, and relationship-building skills.

Excellent written and verbal communication skills.

Ability to motivate, coach, and manage a team in a fast-paced healthcare environment.

Familiarity with dental office procedures, terminology, and treatment coordination is helpful.

Strong computer skills and the ability to learn and navigate dental practice management software.

Strong marketing, sales, and business development skills.

Excellent customer service and conflict-resolution abilities.

Competitive spirit with an entrepreneurial mindset and a strong desire to achieve business goals.

Ability to analyze office performance, identify opportunities, and implement improvement strategies.

Proven ability to improve treatment plan acceptance, increase production, and drive practice growth is preferred.

Ability to balance patient needs with business and operational objectives.

KEY PERFORMANCE EXPECTATIONS

The successful Office Manager will be expected to:

Maintain a positive, productive, and accountable office environment.

Achieve established monthly revenue and production goals.

Improve patient scheduling efficiency and reduce missed appointments.

Support increased treatment acceptance and patient retention.

Maintain high standards of patient satisfaction and service.

Ensure proper staffing, training, and team development.

Maintain compliance with office policies and healthcare regulations.

Help grow the practice by promoting affordable denture and dental implant solutions within the community.

OUR MISSION

At Dixie Dental, our goal is to help patients restore their smiles, confidence, and quality of life by making dentures and dental implant solutions more accessible and affordable. The Office Manager plays a critical role in making that mission a reality through strong leadership, operational excellence, and exceptional patient care.