Supervisor, Community Health Workers (Floyd GA)

Major Responsibilities:

Provides day-to-day leadership, supervision, coaching, and performance management for assigned Community Health Workers and Community Health Worker II Team Leads, establishing clear expectations, supporting professional development, recognizing performance, and administering corrective action as appropriate .

Coordinates daily Community Health Worker operations, including staffing assignments, scheduling, workload balancing, productivity monitoring, workflow adherence, documentation quality, and service delivery across assigned care settings, markets, or program groupings.

Supports implementation of enterprise Community Health Worker care models, workflows, program initiatives, grant requirements, research activities, and community-based interventions while ensuring alignment with organizational priorities and community needs.

Partners with Community Health Worker II Team Leads to reinforce onboarding, orientation, workflow adoption, continuing education, competency development, peer mentoring, and ongoing skill development for Community Health Workers.

Monitors workforce performance, productivity, documentation quality, referral outcomes, patient access, workflow compliance, and operational metrics to identify barriers, provide coaching, and support continuous improvement.

Ensures compliance with organizational policies, regulatory requirements, documentation standards, privacy expectations, safety requirements, and enterprise Community Health Worker operating standards.

Collaborates with physicians, nurses, care managers, social workers, operational leaders, community organizations, and interdisciplinary partners to strengthen care coordination, improve patient access, and support effective community resource connections.

Supports program evaluation, operational reporting, quality improvement initiatives, and implementation of standardized workflows by assisting the Manager, Community Health Workers with data collection, issue identification, action planning, and follow-up activities.

Serves as the operational liaison between Community Health Workers, Community Health Worker II Team Leads, leadership, clinical teams, operational departments, and community partners to facilitate communication, remove barriers, and coordinate daily operations.

Escalates significant patient safety, operational, workforce, compliance, partnership, documentation, or workflow concerns to the Manager, Community Health Workers while supporting timely implementation of corrective actions.

Responsible for understanding and adhering to the organization’s Code of Ethical Conduct and for ensuring that assigned work and supervised employees comply with Advocate Health policies, regulatory requirements, and applicable laws.

Education

No formal education required . Equivalent knowledge, skills, and abilities may be demonstrated through Community Health Worker certification (where applicable), Community Health Worker training, professional development, and progressively responsible Community Health Worker, patient navigation, care coordination, community health, or related experience.

Certification / Registration / License

Community Health Worker certification required where recognized or required by state, market, grant, contract, program, or regulatory requirements. In markets without a formal certification pathway, equivalent Community Health Worker training and demonstrated Community Health Worker experience required.

Work Experience

Three or more years of Community Health Worker, care coordination, patient navigation, community health, social health, or related healthcare experience.

Minimum of one to two years serving as a Community Health Worker II Team Lead, lead worker, mentor, preceptor, supervisor, or demonstrating equivalent leadership responsibilities within a Community Health Worker or related program.

Experience supporting team operations, onboarding, workflow implementation, performance improvement, community engagement, care coordination, or program implementation.

Experience working across community-based, ambulatory, behavioral health, emergency department, grant-funded, research, or other Community Health Worker practice settings.

Knowledge / Skills / Abilities

Knowledge of Community Health Worker practice models, social drivers of health, health equity, community health, population health, health literacy, care coordination, patient navigation, community resources, healthcare operations, electronic medical records, social care technology platforms, documentation standards, and enterprise Community Health Worker workflows.

Strong leadership, coaching, mentoring, communication, collaboration, conflict resolution, organization, prioritization, problem-solving, time management, performance management, and team development skills.

Ability to supervise, coach, and develop Community Health Workers; support onboarding, workflow adherence, performance improvement, and operational consistency; effectively lead through Community Health Worker II Team Leads; monitor workforce performance metrics; collaborate across interdisciplinary teams; adapt to changing operational priorities; and foster a culture of accountability, engagement, continuous learning, and patient-centered care within a fast-paced healthcare environment.

Physical Requirements and Working Conditions

Operates in a hybrid office, healthcare, community, and field-based environment. Requires computer use, telephone and virtual communication, participation in meetings, and frequent interaction with team members, patients, clinical teams, community partners, and stakeholders. This position requires travel across assigned market, area, facility, clinic, or community locations and may involve exposure to weather and road conditions. Must be able to operate equipment necessary to perform the job and may occasionally lift or move up to 10 to 20 pounds to complete work-related tasks.

Preferred Job Requirements

Education

Associate's degree or Bachelor's degree in Public Health , Healthcare Administration, Human Services, Business Administration, Social Work, Nursing, Psychology, Sociology, or a related field preferred.

Certification / Registration / License

Professional certification in Patient Navigation, Care Coordination, Healthcare Leadership, Lean Six Sigma, Quality Improvement, or a related field preferred.

Experience

Experience supervising Community Health Workers, patient navigators, care coordinators, community health staff, or other frontline healthcare teams.

Experience supporting clinically embedded, community-embedded, grant-funded, research, behavioral health, lifestyle medicine, emergency department, or enterprise Community Health Worker programs.

Experience with Epic, social care technology platforms, community resource networks, operational reporting, workforce performance monitoring, and standardized workflow implementation.

Knowledge / Skills / Abilities

Advanced knowledge of Community Health Worker operations across multiple care settings, workforce performance management, quality improvement methodologies, operational workflows, staffing optimization, change management, and enterprise Community Health Worker standards.

Ability to partner effectively with Community Health Worker II Team Leads to strengthen onboarding, training, workflow consistency, leadership development, employee engagement, succession planning, operational excellence, and continuous improvement across multiple teams and care settings.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position . Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.