Patient Financial Advocate- Cancer Care Coordination (FT) Days

Patient Financial Advocate

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes.

Mission Statement: “Called to serve our communities”.

Guiding Principle: “Let all that you do be done in love”.

Vision: To be the region's most trusted partner in healthcare.

Values: Compassion, Excellence, Integrity, and Trust.

Position Highlights

• Position: Patient Financial Advocate
• Salary: Hourly rate based on years of experience/education
• Work Life Balance: Full-Time (36 hours) | Day Shift M-F
• Location/Department: Counseling Center
• On-Call: Not Required

Why Adena?

• Community-centered decision making
• Leadership visibility and cross-functional collaboration
• Competitive compensation and benefits
• Growth-focused culture
• Opportunity to influence real healthcare outcomes

Does Adena offer growth opportunities?

Growth at Adena isn’t one-size-fits-all. It’s built through relationships, mentorship, and opportunity.

Caregivers are encouraged to explore career paths that fit their strengths and interests through:

• Emerging leader and leadership development programs
• Tuition assistance and education support
• Skill-building and lateral career opportunities
• Visibility with leaders who recognize potential early

What You’ll Do

The Patient Financial Advocate provides financial screening services through direct consultation with patients face to face and over the phone. Responsible for understanding the patient's financial standing, determining a financial course of action based on that standing and seeking financial assistance as appropriate for each patient. Understands the coordination of insurance benefits, screens for any type of aid and assists in the application process for assistance programs such as copay cards, charity organizations, drug replacement and lastly financial assistance application for charity. Possess the ability to estimate patient liability based on treatment plans/pre-certification and deliver estimation to the patient and their family. Works continuously with patients and family to adjust financial programs and payment plans as needed during and after the treatment process.

Minimum Qualifications

• Education: High School Diploma or GED required
• De-escalation training within 6 months.

Why Caregivers Stay?

• Reliable compensation
• Strong healthcare coverage options
• 3.5% retirement match with automatic annual increase
• PTO that grows with tenure
• Visible leadership impact within a regional health system

Ready to Explore?

If you’re looking for meaningful work in a role that keeps healthcare moving - we’d love to connect. Apply today to be connected directly with a Talent Acquisition representative!

Adena Health System is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability or any other protected class