Patient Access Representative- Call Center (FT) Days

Patient Access Representative

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes.

Mission Statement: “Called to serve our communities”.

Guiding Principle: “Let all that you do be done in love”.

Vision: To be the region's most trusted partner in healthcare.

Values: Compassion, Excellence, Integrity, and Trust.

Position Highlights

• Position: Patient Access Representative
• Salary: Hourly rate based on years of experience/education
• Work Life Balance: Full-Time (40 hours) | Day Shift | HYBRID Schedule Opportunity
• Location/Department: Call Center/Central Scheduling
• On-Call: Not Required

Why Adena?

• Community-centered decision making
• Leadership visibility and cross-functional collaboration
• Competitive compensation and benefits
• Growth-focused culture
• Opportunity to influence real healthcare outcomes

Does Adena offer growth opportunities?

Growth at Adena isn’t one-size-fits-all. It’s built through relationships, mentorship, and opportunity.

Caregivers are encouraged to explore career paths that fit their strengths and interests through:

• Emerging leader and leadership development programs
• Tuition assistance and education support
• Skill-building and lateral career opportunities
• Visibility with leaders who recognize potential early

What You’ll Do

The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, by accessing EPIC or by phone. Information gathered includes demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts. This position uses various electronic tools to ensure the patient's insurance coverage is active. This position will be required to run an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained by this position at the time of registration and scanned into document imaging. This position enters diagnosis, tests and checks orders for completeness and medical necessity. This position interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven and able to multi-task and prioritize their work. They must have strong communication skills and be able to deal effectively with others. This position is team oriented and contributes to achieving department goals. In addition, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate. The caregiver in this role will need to be comfortable with collecting at time of service, copay and deductibles, etc.

This position will have a primary focus on managing incoming referrals for the Pediatrics office and will work in the Central Scheduling (Call Center) department once fully trained.

Minimum Qualifications

• Education: High School Diploma or GED required
• Valid Ohio Driver’s License
• 6 months experience in a hospital clerical, general clerical or customer service related position.

Why Caregivers Stay?

• Reliable compensation
• Strong healthcare coverage options
• 3.5% retirement match with automatic annual increase
• PTO that grows with tenure
• Visible leadership impact within a regional health system

Ready to Explore?

If you’re looking for meaningful work in a role that keeps healthcare moving - we’d love to connect. Apply today to be connected directly with a Talent Acquisition representative!

Adena Health System is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability or any other protected class.