Mobile Crisis Case Manager

JOB TITLE: CRISIS CASE MANAGER/MENTAL HEALTH CARE PROVIDER

DEPARTMENT: Crisis Services

SUPERVISOR: Manager, Crisis Services

FLSA/TYPE: Exempt

SUPERVISES: N/A

JOB SUMMARY

The Crisis Case Manager (CCM), also known as the Mental Health Care Provider (MHCP). They are responsible for responding to and/or coordinating a response to all crises during the shifts associated with position. The CCM/MHCP provides crisis follow-up services until the crisis is resolved or the person is enrolled into the MH system. In addition, provide hospital liaison activities for all hospitalized persons from Pacific County; be responsible for monitoring all LRAs (Least Restrictive Alternative); work with hospitals in providing follow-up services with clients discharged into the community.

GENERAL RESPONSIBILITITES

Follow Willapa Behavioral Health & Wellness Service Excellence Standards / Code of Ethics and Policies and Procedures.

• Adhere to rules of confidentiality.
• Respect and accommodate a diverse population.
• Maintain appropriate boundaries with clients and staff.
• Work on-site as necessary or remotely using telehealth technology as determined by management.

ESSENTIAL FUNCTIONS

• Respond to crises within two hours of the initial call. Coordinate crisis response with Designated Crisis Responders (DCR) as needed. Assist client with developing appropriate crisis/safety plans for mobile crisis staff to follow up in person or by phone after client’s initial crisis.
• Provide and coordinate all follow-up services to persons seen in crisis either during the day or after hours. Make every effort to stabilize the crisis situation or facilitate an intake into the mental health system.
• Coordinate with DCR regarding high-risk clients not willing to voluntarily commit to a higher level of care who may possibly be a danger to themselves or others. Maintain a strong working relationship with inpatient mental health/treatment centers for continuity of care.
• Participate in clinical, planning and staff meetings as required.
• Complete all documentation according to agency requirements.
• Attend professional conferences and workshops as appropriate.
• Maintain current in mandatory certifications, licenses, and training.
• Remain current on WBH communications by email, newsletters, policies, and procedures.

Requirements

JOB REQUIREMENTS

MINIMUM QUALIFICATIONS

For a Crisis Case Manager (CCM)/Mental Health Care Provider (MHCP). Minimum qualifications: A.A. level with two years of experience in the mental health or related fields.

OR

For a Certified Peer Counselor (CPC). Must be a certified peer counselor and credentialed by DOH to provide services

OR

An Agency Affiliated Counselor.

• Current registration/certification/license.
• Develop good relationships and work effectively with the leadership team, crisis staff, medical team, professional and support staff, clients, and community partners.
• Represent the agency in a positive and professional manner.
• Excellent verbal and written communication skills, computer proficiency to document in the electronic medical record, and utilize telehealth and Microsoft office suite.
• Excellent customer service with a client focus.
• Able to sit, stand and move for long hours at a time and lift up to 25 pounds.
• A valid driver’s license and reliable vehicle.
• Able to drive in daylight, darkness, and typical Northwest weather conditions.
• Flexible to fill-in shifts if needed.
• Meet the current Washington health care vaccination requirements for health care workers.

PREFERRED QUALIFICATIONS

• Two years’ experience in mental health or related field
• Licensed mental health provider or associate: LMHC(A), LPC(A), LMFT(A), LICSW(A), SUDP(T)
• Mental Health Professional (MHP). A person with a master’s degree or further advanced degree in counseling or one of the social sciences from an accredited college or university.