Supervisor-Crisis Intervention - Lebanon Crisis

Full-time, Evenings

80 hrs/2 weeks

2-10pm

On call component & weekends as needed

General Summary

Provides leadership and oversight of daily crisis intervention operations to ensure the delivery of safe, timely, and high-quality behavioral health services. Responsible for supervising staff, coordinating workflows, and supporting clinical decision-making while maintaining compliance with organizational standards. Contributes to improved patient outcomes through effective crisis assessment, intervention, and continuity of care.

Duties and Responsibilities

Essential Functions

• Assists in quality assurance by review and audit of EMR documentation and paperwork.
• Provides team members with timely feedback regarding their performance and clarification of work expectations, including verbal and written feedback for job performance issues.
• Assists in onboarding new staff and providing ongoing training and education to the department.
• Oversees and prepares staff scheduling and participates in the shift’s workflow to support staff, including filling staffing gaps as necessary to ensure adequate coverage.
• Evaluates work performance, completes annual performance reviews, and makes recommendations for personnel actions.
• Serves as an on-call leader on a rotating schedule to provide support to staff during non-traditional business hours.
• Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
• Provides guidance, support, and crisis intervention as appropriate at the time of initial telephone contact with clients, and schedules initial office visit.
• Ensures continuity of care through close follow-up on all cases until a reasonable level of problem resolution is accomplished.
• In conjunction with the Director/Manager, identifies lean management opportunities, implements process improvements and policies, and monitors achievement of departmental objectives.
• Provides satisfactory customer services to patients, families and personnel by assessing complaints or grievances and appropriately documenting follow up.
• Develops relationships with community agencies, groups, professional affiliations as appropriate.

Common Expectations

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

Qualifications

Minimum Education

• Bachelors Degree Required
• Masters Degree Preferred

Work Experience

• 2 years Experience in Psychology or related field. Required
• 1 year Supervisory experience. Preferred

Driver's License Statement

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Courses and Training

• Emergency Behavioral Health Training within 180 days Required

Knowledge, Skills, and Abilities

• Excellent human relations and oral/written communication skills.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Demonstrated conflict resolution and de-escalation skills with team members, patients, and community partners.
• Ability to provide effective coaching, mentoring, and performance feedback to support staff development and accountability.
• Ability to make sound clinical and operational decisions under pressure.
• Ability to analyze data, monitor performance metrics, and support quality improvement initiatives.
• Strong problem-solving and critical thinking skills.
• Proficiency in electronic medical records (EMR) systems and documentation standards.

Benefits Offered

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.