Imaging Information Assistant

York Hospital Imaging Support Services

Full Time (80 hours/pay period)

Evenings

Monday - Friday, 2:45p-11:15p with rotating weekends and holidays

General Summary

Performs various duties related to the communication of non-routine findings, telephone management, processing non-legal and legal requests from WellSpan Release of Information (ROI) department, and assists Radiologists with various duties.

Duties and Responsibilities

• Processes release of information requests generated by the WellSpan Release of Information department for legal and/or medical purposes. Performs a precise and exhaustive search of patient imaging records. Prepares a comprehensive inventory of all requested imaging records. Prepares requested communication and records to be released for legal purposes.
• Processes de-identified CD requests that are utilized in research programs.
• Researches, analyzes, and proposes solutions and/or makes recommendations regarding Imaging Information Management processes.
• Contacts patients and other requestors to resolve issues with a request when necessary.
• Provides accurate communication of Imaging non-routine findings to the ordering provider.
• Answers and manages incoming phone calls to the Imaging Information Management department. Consistently provides exceptional customer service by identifying and addressing caller needs in a professional, positive, and caring manner. Transfer calls appropriately when required.
• Processes requests for the duplication of images for continuing of care.
• Processes requests for the importing of outside images into the Picture Archive Computer System.
• Processes requests to disseminate exam information to the designated outside radiology service for timely interpretation of Imaging exams.
• Assists Radiologists with various duties such as importing images, monitoring unread worklists to ensure timely interpretation of exams, and assisting with telephone calls.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Scans documents into various computer software applications and uses a QA process to ensure accuracy.
• Maintains quality customer service by ensuring accurate and complete documentation on required Imaging forms and/or patient records.
• Coordinates mail and other related Imaging items to off-site facilities.
• Performs various clerical duties such as filing, faxing, scanning, copying, sorting/distributing incoming and outgoing mail, setting up/maintaining files, and preparing reports.

Required for All Jobs

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Qualifications

Minimum Education

• High School Diploma or GED Required
• Associates Degree In Medical Secretary, Medical Assistant or related field. Preferred

Work Experience

• Less than 1 year In a healthcare setting. Required

Courses and Training

• Medical terminology within 180 days Required

Knowledge, Skills, and Abilities

• Excellent computer skills.
• Typing and filing skills.
• Able to multitask.

Benefits Offered

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)