Manager US Pharmacy Insights

Job Summary

The Insights Manager is responsible for providing data-driven insights and actionable recommendations t o support the pharmacy business operations, marketing, finance, and customer experience initiatives. This role will also collaborate closely with external partners to assess the competitive environment and market share trends.

Job Responsibilities

• Manages a team responsible for providing data-driven insights and actionable recommendations based on historical and current pharmacy business activities. Informs Market Access strategy by providing insights on historic access changes, payer enrollment shifts, and/or improving ability to model impacts of future changes.
• Responsible for identifying and communicating drivers and drags on pharmacy business performance in assigned areas of responsibility including, but not limited to, specialty pharmacy, health care clinics, health systems partnerships, finance, marketing, and operations.
• Ensures various phases of Development are captured in business performance insights delivered by team.
• May become actively involved, as required, to resolve highly-complex business challenges and make recommended changes to strategy/roadmap for area(s) of responsibility.
• Collaborates and shares information cross-functionally to improve workflow processes and operational efficiencies. Interacts with internal and external peers to share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced business solutions/initiatives.
• Continuously evaluates established standards, best practices, methodology and tools and seeks to improve deliverables in order to maintain alignment with business needs. Manages the development and implementation of new processes, templates, methodologies and /or tools for assigned area(s) of responsibility.
• Participates in training of team members to develop the knowledge base and improve partners’ confidence within assigned area(s) of responsibility.
• Oversees team(s) assigned to projects, delegates and prioritizes workload, and manages the execution processes, ensuring project initiatives are completed on-time to meet partner’s needs.
• Provides guidance, direction, coaching, and counseling to a team of analysts. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor’s Degree in a quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Biostatistics, Epidemiology or Finance and at least 2 years of experience with SAS or SQL and data management OR High School Diploma/GED and at least 5 years of experience in a field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Biostatistics, Epidemiology or Finance, with SAS or SQL and data management.
• Experience with SQL and statistical software packages such as SAS, SPSS, and R.
• Experience with statistical data analysis, data mining and data cleaning techniques.
• Experience querying and analyzing large datasets, including but not limited to pharmacy, for patient and payer insights, and plan performance reporting
• Experience conducting root-cause analysis to identify operational issues or exceptions and recommending/implementing strategies to drive improvement and solutions.
• Experience with relational databases and MS Office Suite.
• Experience establishing & maintaining relationships with individuals at all levels of the organization, including the executive level.
• Experience managing complex workload and deliverables, owning prioritization for self and direct reports, and ensuring alignment with business priorities.
• Experience presenting to individuals at all levels of the organization, including the executive level.
• At least 1 year of direct leadership, indirect leadership and/or crossfunctional team leadership.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Experience in customer insights or related fields
• Experience working with pharmacy or health care data
• Proficiency in SQL and/or familiarity with tools such as Databricks, Adobe Analytics, or PowerBi
• MBA or Master’s Degree in a relevant field

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $100000 - $$175,000.00 / Salaried