Case Manager Lead

Case Manager Team Lead

Job Code: CM4000

Full-time

ABOUT US

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients i n the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

JOB TYPE

Classification: Non-Exempt

Supervises Positions: No

JOB SUMMARY

The Case Manager Team Lead serves as the operational lead and subject matter expert for the Case Management team, supporting care coordination, discharge planning, patient progression, and transition of care activities. This role collaborates with physicians, nursing, social work, and interdisciplinary team members to facilitate safe, timely, and efficient patient discharges.

Key Responsibilities

• Lead and facilitate daily interdisciplinary rounds
• Serve as a resource for complex discharge planning and care coordination needs
• Identify, track, and escalate discharge barriers and avoidable delays
• Assist with staffing assignments, schedule development, and coverage coordination
• Mentor, orient, and support the professional development of Case Management staff
• Promote collaboration among Nursing, Physicians, Case Management, and ancillary departments
• Support departmental quality, regulatory, and performance improvement initiatives
• Provide operational support in the absence of department leadership as assigned

Competencies

• Communication: Communicates effectively with people of diverse backgrounds and all levels of authority.
• Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
• Responds quickly and properly to irregular and emergency situations.
• Patient Care: Interviews and advises patients regarding health and illness prevention.
• Recommends community resources to meet patient and family needs.
• Quality: Collaborates with other departments or disciplines to achieve desired quality outcomes.
• Monitors quality of core processes in department.
• Applies the principles of safety and infection control to ensure the safety of all patients.
• Communication: Demonstrates superior interpersonal and communication skills.
• Works within a team to achieve patient and team goals.
• Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meetings.
• Identifies opportunities to improve processes based on feedback from staff and customers.

QUALIFICATIONS

Education

• Associate Degree in Nursing (ADN) required based on role requirements. Bachelor of Science in Nursing (BSN) preferred
• Master of Social Work (MSW)/Licensed Clinical Social Work (LCSW) considered based on role requirements
• Accredited Case Manager (ACM), Certified Case Manager (CCM), Case Management Administrator Certification (CMAC), or related certification preferred
• Minimum 3 years of acute care Case Management, Care Coordination, Social Work, or Utilization Management experience
• Previous leadership, charge, preceptor, or team lead experience preferred

Experience

Licensure:

Current RN licensure in state of employment required based on role requirements. License not required for MSW/LCSW.

Additional Skills/Requirements Required:

Weekend and holiday coverage.

Additional Skills/Requirements Preferred:

Knowledge/Competence of Microsoft Office products, Electronic Medical Record and keyboarding.

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Physical Demand Code:

Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

OTHER

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
• On call responsibilities as directed: Yes
• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.

The base compensation range for this role is $34.74.-$57.54 hourly