Practice Support Transformation Specialist - Physician Enterprise - USA Health Physicians Group

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.

USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• Guides the adoption and evaluation for assigned physician clinic practice sites related to the operational and EMR work-flows
• Identifies non-standard or non-compliant work-flows, information gaps, assesses current system issues, and provides remediation training to leverage system functionality that supports physician enterprise standards and optimal operational efficiencies
• Reviews reports and operations work-flows to identify opportunities for optimization and process improvement; proactively engages with Directors of Operation and site leaders to develop improvement plans to achieve optimization, key performance metrics, and process improvement goals
• Collaborates with the local leadership and site/practice leadership to enhance the training experience and identify adoption and optimization strategies in order to achieve expected outcomes
• Provides ongoing application upgrades or new feature training to the physician practices and the new associate training program
• Provides remediation of quality metrics, pay for performance, or other quality programs training gaps with the users at their sites
• Develops and maintains positive working relationships with practice users to ensure optimal utilization of operational applications in support of enterprise goals
• Provides system training, support and work­ flow optimization for new and existing staff users for their EMR, including but not limited to, athenaClinicals, Cerner Powerchart, Phreesia, Experian, Kloud7
• Identifies and facilitates escalation of operational issues to the appropriate parties; regular and prompt attendance
• Ability to work schedule as defined and additional hours as required; manages the Care Access Float Pool
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

• High School Diploma or equivalent and 3 years of related experience in ambulatory physician practice operations utilizing an electronic health record Required
• Experience in patient registration, claim creation, denial management, and medical coding Preferred
• Experience with AthenaNet and/or Cerner Preferred
• Project management/process improvement experience and supervisory experience Preferred
• Comparable combination of education and experience may substitute for the above requirements.

Equal Employment Opportunity/Affirmative Action Employer

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.