Patient Access Srvs Supervisor - CW Patient Access - Children's and Women's Hospital

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• Abides by and enforces all compliance requirements and policies and performs these responsibilities in an ethical manner consistent with the organization's values.
• Adheres to hospital policies including confidentiality.
• Must be flexible with hours based on staffing needs.
• Assists with the orientation of new employees.
• Requires minimal supervision to safely perform essential functions.
• Utilizes proper body mechanics when: Moving equipment and or supplies that are necessary to perform essential functions.
• Reports broken or malfunctioning equipment lo supervisor or department head.
• Prepares work schedules maintaining adequate staffing coverage 24hrs/day.
• Supervises an Patient Access staff and coordinates admission/registration functions in all areas of Patient Access
• Performs training of all new employees
• Initiates counseling with employees for positive and negative performance, documenting progressive disciplinary actions when applicable.
• Involved in the policy and procedure process for the department. initiating. Implementing and monitoring au policies and procedures.
• Assist in the interview process for prospective staff.
• Assists management in annual evaluation process and special projects.
• Covers in absence of Associate Manager. Patient Access Services.
• Accepts reservations, obtaining social financial and personal data by interview or telephone.
• Inputs accurate patient information into IS system and follows up for missing data.
• Obtain/scan copies of insurance and patient ID cards.
• Completes au admission/registration, legal, financial and medical forms and obtains requited signatures.
• Distributes and explains state and federally mandated information to patients.
• Follows established downtime procedures.
• Accepts patient's valuables.
• Communicates and uses appropriate customer relation skills with physicians, patients, families healthcare team and staff in person and via telephone.
• Creates and promotes a positive environment for the department and staff through excellent communication enabling quick and effective conflict resolution.
• Responds to overhead pages
• Monitor and evaluate quality points and develop education accordingly.
• Work encounters on various assigned reports thoroughly making corrections.
• Accepts and completes all duties positively and without conflict.
• Cooperates, helps others and improves the performance of the department.
• Completes all mandatory unit. educational and hospital requirements.
• Utilizes cost effective practices in performing an aspects of the job.
• Adheres to current Infection Control and Safety Standards.
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a medical office setting Required
• Hospital admitting experience Preferred
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities

• Knowledge: Knowledge of registration functions including insurance verification, COB, collections and financial assistance. Must be able to train, lead, support and direct in the application of the Patient Access standards and principles of continuous improvement. Regulatory and EMTALA compliance. MediumKnowledge: Knowledge of registration functions including insurance verification, COB, collections and financial assistance. Must be able to train, lead, support and direct in the application of the Patient Access standards and principles of continuous improvement. Regulatory and EMTALA compliance. Medium
• Skills: Use analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards. Customer service experience required including training in customer service and/or patient experience principles. Must have excellent verbal and written communication skills in order to present and explain information to patients, families, administration and stakeholders. MediumSkills: Use analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards. Customer service experience required including training in customer service and/or patient experience principles. Must have excellent verbal and written communication skills in order to present and explain information to patients, families, administration and stakeholders. Medium
• Abilities: Must have a high level of self-activation and ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously. Reinforces staff compliance and involvement in all improvement activities; develops department goals and objectives which support the health system. Must be able to handle sensitive, stressful and confidential situations and account information. HighAbilities: Must have a high level of self-activation and ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously. Reinforces staff compliance and involvement in all improvement activities; develops department goals and objectives which support the health system. Must be able to handle sensitive, stressful and confidential situations and account information. High

Equal Employment Opportunity/Affirmative Action Employer

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.