Neurosurgery Patient Care Coordinator

Description

Provide administrative support to full time Faculty Specialists and back up support to a revolving rotation of various neurosurgeon’s offices in the Department of Neurosurgery. Organize and coordinate physician’s daily activities. Maintain physician’s calendar for surgeries and clinical appointments. Compose general and routine correspondence. Organize and maintain a computer calendar system, including patient scheduling; prepare a database for patient paperless charting. Triage incoming calls. Answering multi-line telephone system and providing triage to callers. Maintain administrative and confidential files. Screen urgent medical calls and delegate appropriately. Obtain financial authorization from insurance carriers. Prepare various disability forms for physician’s signature. Maintain patient and referring physician database. Assume responsibility for initiation and completion of patient care services including referring and scheduling patients and families for consultations, appointments and discussions. Obtain test and lab results for patients. Convey results to medical staff for surgical clearance and approval. Participate and interface in a multidisciplinary program in the diagnosis and treatment of neurosurgical disorders including scheduling and coordinating consultations and testing. Compose, edit and type routine correspondence from general oral and written instructions from Neurosurgeon. Maintain curriculum vitae. Maintain reprint file of journal publications, book chapters, monographs and copies of manuscripts submitted but not yet published. Collect CME- accredited meeting documentation for year-end CMA statement of CME credits. Manage academic calendaring, travel, reimbursements. Facilitate maintenance and/or purchasing of equipment and supplies. Participate in patient care services including: screening patients, scheduling appointments, ancillary tests, coordinating patient referrals, and facilitating patient requests, processing medical records requests, disability forms, producing various letters at patient and doctor’s requests. Photocopy, mail and distribute physician’s clinical dictation. Assist in preparation and function of clinical service and billing and collection of co-payments. Assist with other projects and administrative tasks as needed. Provide assistance to billing agency for collections on outstanding patient balances.

Hourly range: $27.74 - $39.36

Qualifications

Required:

Minimum 3

years experience working in patient care medical office setting.

Ability to accurately screen and triage acute patients.

Ability to effectively elicit pertinent clinical information such as presenting

complaints from patients and referring professional and make appropriate

assignments based on established guidelines.

Ability to accept direction from administration and act

promptly. Ability to establish and maintain cooperative working relationships

with patients, peers, physicians and administrators

Skill in listening perceptively, conveying awareness and

responding to patients and visitors with health concerns using tact and

discretion. Ability to interact diplomatically and sympathetically with

patients, their families, and general public in a high volume, public setting

Skill in performing with frequent interruptions and/or

distractions including the ability to accept equivocal circumstances and

responds to changing priorities and deadlines. Ability to maintain composure in

the face of resistance, indifference and hostility.

Ability to maintain confidentiality and to work with

sensitive and confidential information using discretion and judgment. Working

knowledge of UC patient registration system, appointment scheduling system and

order entry system. Understand and respect cultural and religious differences.

High degree of adaptability. Comfortable with changing

workflows. Skill in prioritizing assignments to complete work in a timely

manner when there are changes in workload and assignments, pressures of

deadlines, and/or a heavy workload. Demonstrated basic knowledge of physician

office policies and procedures. Ability to establish and maintain cooperative

and collaborative working relationships with medical, nursing and

administrative personnel.

Ability to accept ambiguous circumstances and act where

answers to a problem are not readily apparent. Skill in working independently

and following through on assignments with minimal direction

Working knowledge of patient-related policies and

procedures, as well as a thorough understanding of the University system.

Familiarity with physician office billing procedures. Knowledge of University’s

Electronic Medical Record System preferred

Verbal and composition skills to convey detailed medical

information. Working knowledge of PC including the following software:

Microsoft Word, Microsoft Outlook, Microsoft Excel, Windows.

Skill speaking on a one-to-one basis with persons of

various social, economic, and cultural backgrounds to obtain information and

explain procedures. Ability to perform with frequent interruptions. Ability to

prioritize workload when faced with changing deadlines. Ability to make

independent decisions.

Requires flexibility and conscientiousness. The incumbent

should be able to handle variable supervisors and be receptive to an

unpredictable work schedule. They should have the ability to triage incoming

calls with efficiency. The incumbent must have the flexibility to be able to

handle variable Neurosurgeons calendars. Responsibility of checking in nightly

for next day’s assignment

Ability to constantly use multi-line telephone and

computer.

Working knowledge of outpatient practice operations.

Knowledge of neurosurgical medical terminology to communicate effectively with

physicians, nurses and other members of the health care community. Current

knowledge of neurosurgical diagnosis, treatments, and terminology. Knowledge of

University forms and procedures.