Director of Ambulatory Pharmacy Services

DEPARTMENT: EMPLOYEE PHARMACY

F ACILITY: Tift Regional Medical Center

WORK TYPE: Full Time

SUMMARY

The Director of Ambulatory Pharmacy Services, under the direction of the System Director of Pharmacy, is responsible for the operations of all Ambulatory Pharmacy Services, including but not limited to: Southwell Pharmacy; Meds2Beds program; Medication Access program(s); and medication management in all Ambulatory Clinics. Such responsibilities in the above Ambulatory Pharmacy Services include, but are not limited to: management of daily operations; ensuring compliance with relevant state and federal laws/regulations, pertinent 340B regulations, Joint Commission standards, and System Policies and Procedures; oversight of Pharmacists, Pharmacy Technicians, and other support staff; and assisting the System Director of Pharmacy with setting goals and objectives to advance service, clinical practice, and operations of Ambulatory Pharmacy Services.

RESPONSIBILITIES

• Responsible for hiring, orienting, managing, mentoring, coaching, and conducting performance appraisals for direct reports (Pharmacist(s) in Charge, Pharmacists, Pharmacy Technicians, Medication Assistance Coordinator(s), and other support staff). When necessary, follow progressive discipline guidelines to correct and improve performance/behavioral issues.
• Communicates and collaborates with other disciplines and System leaders to ensure timely and accurate exchange of information across the organization.
• In collaboration with the Director of Pharmacy, leads development of pharmacy SMART goals that are in alignment with the organization's mission, values, and strategic plan and collaborates with direct reports to develop strategies and implement action plans to achieve.
• Develops and maintains specific metrics to routinely document the quality of pharmacy services in the outpatient setting.
• Collaborates with Pharmacy and Executive Leadership and other stake holders on development of existing and new programs/initiatives.
• Identifies opportunities to improve outpatient pharmacy services and in conjunction with the Director of Pharmacy, plans, develops, and implements or modifies operations and systems to enhance existing programs and improve patient/nursing/provider experience.
• Ensure compliance with record keeping and documentation as required by state and federal law, System Policies and Procedures, Joint Commission, and relevant contracts.
• Ensures that all direct reports are trained in required compliance issues.
• Acts as a leader for compliance for Outpatient Pharmacy Services and medication management for Ambulatory clinics. Responsibilities include, but are not limited to: medication samples, oversight of clinic medication/vaccine storage, security, and expiration dates; development and maintenance of relevant policies and procedures; and training/education of new employees.
• Effectively manages approved budget to ensure compliance with established productivity metrics.
• Understands and applies fiscal knowledge of reimbursement and third party payment systems, 340B, government pharmacy benefit programs, point of sale processes, prior authorization procedures, and billing requirements.
• Ensures compliance with pricing and fiscal policies as well as third party pharmacy provider contracts.
• Participates in relevant projects or committees that impact pharmacy practice in assigned areas.
• Prepares staff schedules and completes payroll functions.
• Oversees the provision of excellent customer service to all patients and customers utilizing Outpatient Pharmacy Services.
• Handles customer complaints and concerns effectively, striving for quick resolution while maintaining a high level of customer satisfaction. Document complaints and develop strategies to prevent recurrence.
• Trains, mentors, and continuously develops pharmacy staff to provide courteous, efficient, and knowledgeable service to customers. This includes regular coaching sessions and training programs on customer service techniques.

EDUCATION

• Bachelor's degree in Pharmacy (BS Pharm) or Doctor of Pharmacy (PharmD) required
• Master's degree, completion of PGY1 Pharmacy Residency in Ambulatory Care, or other relevant leadership training/certification preferred

CREDENTIALS

• Pharmacist licensure in good standing from the Georgia Board of Pharmacy

OTHER INFORMATION

• Minimum of five (5) years of pharmacy practice experience (or equivalent) in health system pharmacy (ambulatory and/or acute care setting) required
• Minimum of three (3) years of progressive health system pharmacy leadership or PGY2 Health System Pharmacy Administration and Leadership (HSPAL) Residency required
• Leadership in ambulatory setting preferred
• Experience with Med2Beds and Medication Access Programs preferred

Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.