Multi-CMA/Front Office Specialist II - TCP Pearland

At Texas Children’s Hospital, our mission starts with our people. Guided by our HEART values - Humility, Excellence, Accountability, Respect, and Trust - we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.

In this dual Front Office II/ Certified Medical Assistant role within our fast-paced clinic located at our TCP Pearland location. In this position, you will provide clinical support for patients in the hospital’s various ambulatory settings promoting cost-effective, age-appropriate, safe, and high-quality family-centered care. This is a dual Front Office Specialist II and Certified Medical Assistant role responsible for both clinical and non-clinical duties.

Think you’ve got what it takes?

• Knowledge of medical terminology, medical assistant/outpatient care tasks, and customer service concepts
• Ability to demonstrate excellent interpersonal, communication, customer service, and problem-solving skills, and operate basic medical equipment
• Gathers information, assesses and provides direct care to patients.
• Works collaboratively with other members of the healthcare team to render population appropriate care for low-acuity pediatric patients.
• High school diploma or GED
• Graduation from a medical assistant or emergency medical technician program or Documentation from the licensing authority confirming that medical assistant/emergency medical technician education is not a requirement for certification.
• Basic Life Support (BLS) certification required from the American Heart Association
• 1 year of related experience
• Bilingual English/Spanish preferred

Certified Medical Assistant: One of the following certifications

• CCMA - Cert-Cert Clinical MA - CCMA National Health Career Association (NHA)
• CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants (AAMA)
• CMA-C - Clinical Medical Assistant Certification American Medical Certification Association (AMCA)
• EMT - Emergency Medical Techn Texas Department of State Health Services
• EMT-A - Advanced EMT Texas Department of State Health Services
• EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services
• EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services
• EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services
• LIC PAR - Lic-Paramedic Texas Department of State Health Services
• NCMA - National Cert Med Assistant National Center for Competency Testing (NCCT)
• NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals (NAHP)
• RMA - Registered Medical Assistant American Association of Medical Personnel, American Allied Health, American Medical
• Technologists, or American Registry of Medical Assistant

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

• Assist in the collection of patient/family data that may include biophysical, psychosocial, developmental, cultural, and environmental information per practice protocol
• Collect and document vital signs, BMI, height/weight, and reason for visit with complete accuracy
• Document current medications, allergies, and other information in the electronic health record
• Prepare patients for examination and assist provider, as directed, during treatments, examinations, and testing as directed by the provider
• Document all interventions per practice protocol
• Call in and/or send electronic prescription refills as directed
• Assist provider during office emergency patient care
• Keep rooms stocked with supplies and notify managers when supplies are low
• Participate as a member of the care team, working with each member of the team to meet the goals of the patient, and participate in daily huddles and monthly staff meetings
• Coordinate patient care by following up on lab results, ER visits, et cetera
• Identify patients eligible for Vaccines for Children program and follow procedures for accurate documentation and management
• Assess patient’s eligibility for referral by verifying coverage with payor prior to initiate referral
• Manage the outstanding orders report and lab error work queue to assure results are received
• Provide superb customer service

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.