Patient Access Specialist - TeleNurse
How this pay compares
This posting states $16.86–$23.60 an hour. Open patient access representative jobs in Illinois post a median of $21.24 an hour, the middle half $19.82–$24.75, across 158 jobs that state their pay, so this one is within the middle half of what they post. Patient access representatives employed in Illinois earn a median of $20.77 an hour (source: BLS Occupational Employment and Wage Statistics), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics).
Patient access representatives in Illinois: pay by town and employer
Patient access, front desk and medical coding jobs in our research
- How long these jobs stay listed: Median days to removal 14.0 days · Still listed at 7 days 65.4%
- Applicant demand per open job on this site (1.00x is the average job): Index 4.78x · Clicks 232
- How often these jobs state their pay: Jobs stating any pay 49.8% · Stating an hourly rate 44.6%
From every open job we read and every apply click on this site, as of 11 Nov 2026. Every figure for Patient access, front desk and medical coding jobs
About the job
The Patient Access Specialist – TeleNurse is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact and streamlining clinic-wide communications.
Job Relationships
Reports to the Telenurse Manager
Principal Responsibilities
Answer all incoming calls for the TeleNurse Department and direct the calls appropriately with efficiency and accuracy.
Responsible for identifying patients requesting TeleNurse services, locating the correct patient in EHR and Triage system, and then verifying patient information and update any changes and/or register new patients in EHR.
Document patient requests to the TeleNurse through Triage System.
Cancel appointments for the provider according to provider group procedures, maintaining a high level of accuracy.
Assist with daily reports and quality checks.
Verify incoming EHR communications and task to appropriate provider, as required per policy.
Route emergency calls to the office nurse/TeleNurse in accordance to the emergency procedure.
Adhere to patient service standards.
Maintain a positive attitude and professional behavior in working to achieve departmental goals.
Responsible for continuing education and adhering to appropriate workflow processes.
Report any work flow problems/complaints to the Manager.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other job duties as assigned.
Education/Experience
High School graduate or GED required.
A minimum of one (1) year of medical office and/or phone experience preferred.
Knowledge, Skills and Abilities
Proficient and accurate typing skills required.
Knowledge of medical terminology is preferred.
Deductive reasoning.
Ability to work under pressure with accuracy.
Excellent attendance in previous work environment.
Demonstrates intermediate computer skills and knowledge of computer software programs.
Effective verbal, written and interpersonal communication skills.
Working Environment
Office type environment requiring extended periods of sitting.
PHI/Privacy Level
HIPAA1
Where you can work from
This job is 100% remote, for applicants who live in the United States.
From Springfield Clinic's job posting, checked 13 Nov 2026. The employer's own page is the final word on requirements and availability.
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About Springfield Clinic
Springfield Clinic hires nurses, imaging techs and advanced practice providers in Springfield, Illinois.
Hires in IllinoisPay on its listings: shown on each listing that states it
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