Secretary Department, Mental Health-Adult OP

Job Title: Secretary Department

Location: NPC PLAZA BLDG

Department Name: Mental Health Adult OP

Req #: 0000269628

Status: Hourly

Shift: Day

Pay Range: $17.82 - $21.80 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

A Secretary Department is responsible for checking in daily patients, answering phones, rescheduling appointments, getting consent signed and coping and scanning insurance cards.

As Secretary Department, a typical day might include the following:

• Orienting new staff when assigned and participates in staff development when necessary
• Calling patients to confirm scheduled appointments for the next day, as assigned, and assisting with registration of new patients
• Providing coverage, including phones, for other clerical staff as indicated in coverage schedule this could include other departments within Ambulatory Services
• Completing department correspondence from pre-written sources and refers calls to appropriate areas for assistance when necessary
• Assisting in monitoring completion of required documentation in medical record including assessments
• Collaborating with supervisor in assigning and prioritizing work assignments, and assigning clerical tasks based on priority
• Communicating appointment details with patients and addressing scheduling inquiries
• Providing courteous, professional customer service while ensuring a positive patient experience

The Secretary Department role might be for you if:

• You enjoy working in a fast-paced healthcare environment where no two days are the same
• You thrive on staying organized and balancing multiple priorities
• You communicate clearly and professionally with patients, families, physicians, and colleagues
• You take pride in providing outstanding customer service and compassionate support
• You are comfortable using computers and learning electronic health record systems
• You enjoy being part of a collaborative team dedicated to delivering exceptional patient care
• You're seeking a healthcare career where your organizational skills directly support clinical excellence

To be considered for this opportunity, you must have a High School diploma and equivalent. Previous healthcare registration, scheduling, insurance verification with Epic experience preferred. Knowledgeable with Microsoft Office and proficient computer skills. Familiarity with office equipment such as copiers and fax machines. Must demonstrate willingness to learn. Bilingual preferred. Monday-Friday from 8:00am-4:00pm, with flexibility as needed.