Midlife Care Coordinator
Workplace injuries
Riverside Hospital Services in Newport News reported 6 work injuries and illnesses to OSHA for 2025 over 1,853,458 hours worked: 0.6 per 100 full-time workers, against 5.1 per 100 full-time workers at general hospitalsnationwide. With its hours, the best estimate leaning on similar sites is 0.8 per 100 full-time workers. None describe violence by a patient, resident or client in the case's own words. This is the employer's own report. Workplace injuries by employer.
Medicare rating of Riverside Regional Medical Center
Medicare gives Riverside Regional Medical Center 3 of 5 stars (Jul 2026; Virginia's hospitals average 3.7). 80% of its patients said their nurses always communicated well (the middle US hospital: 79%). Medicare did not cut its pay for patient harm in fiscal 2026. Its central line bloodstream infections ran 83% below predicted by Medicare's measure. Patients' ratings of their care, not employees' of the job. Its other hospitals · Virginia hospitals by rating.
Patient access, front desk and medical coding jobs in our research
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- Applicant demand per open job on this site (1.00x is the average job): Index 4.78x · Clicks 232
- How often these jobs state their pay: Jobs stating any pay 49.8% · Stating an hourly rate 44.6%
From every open job we read and every apply click on this site, as of 11 Nov 2026. Every figure for Patient access, front desk and medical coding jobs
About the job
Newport News, Virginia
Hiring Range
$17.50 - $22.75/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
Works under the supervision of the Manager/Director as a welcoming first point of contact, providing nonclinical education on available midlife health services and assisting patients with scheduling. Delivers exceptional customer service by verifying insurance eligibility, completing patient registration, and accurately entering patient demographic information. Responsibilities also include warmly greeting patients, managing incoming phone calls, taking and directing messages, scheduling appointments, creating referrals, and ensuring patients receive clear, accurate, and courteous information to support a positive care experience.
What you will do
- Serves as a first point of contact for midlife patients seeking care, services or programs.
- Conducts or decipher nonclinical intake assessments (AI assisted) to gather information necessary to appropriately schedule patient with provider or service.
- Explain care pathways, service offerings and next steps in a clear and sensitive manner.
- Support patients through scheduling process and ensure timely coordination and follow up appointments. Work to reduce No Shows and other delays in care.
- Act as a liaison between patients and clerical teams at defined place of service. (Practices)
Qualifications
Education
- High School Diploma or GED, (Required)
Experience
- 1 year Women's Health or Primary Care Office experience (Required)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .
From Riverside Health's job posting, checked 12 Nov 2026. The employer's own page is the final word on requirements and availability.
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About Riverside Health
Riverside Health hires nurses, nursing assistants and imaging techs in Riverside Regional Medical Center - Newport News, Newport Square Professional Center - Newport News and other towns in Virginia.
Hires in VirginiaPay on its listings: 94.3% of its open jobs state an hourly rate
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