Central Intake Referral Coordinator (Non-Clinical)
Workplace injuries
Riverside Hospital Services in Newport News reported 6 work injuries and illnesses to OSHA for 2025 over 1,853,458 hours worked: 0.6 per 100 full-time workers, against 5.0 per 100 full-time workers at hospitals, general medical and surgicalnationwide. With its hours, the best estimate leaning on similar sites is 0.8 per 100 full-time workers. This is the employer's own report. Workplace injuries by employer.
Medicare rating of Riverside Regional Medical Center
Medicare gives Riverside Regional Medical Center 3 of 5 stars (Jul 2026; Virginia's hospitals average 3.7). 80% of its patients said their nurses always communicated well (the middle US hospital: 79%). Patients' ratings of their care, not employees' of the job. Its other hospitals · Virginia hospitals by rating.
Patient access, front desk and medical coding jobs in our research
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- Applicant demand per open job on this site (1.00x is the average job): Index 4.76x · Clicks 223
- How often these jobs state their pay: Jobs stating any pay 50.0% · Stating an hourly rate 44.8%
From every open job we read and every apply click on this site, as of 9 Nov 2026. Every figure for Patient access, front desk and medical coding jobs
About the job
Newport News, Virginia
Hiring Range
$18.20 - $23.68/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
Performs intake, insurance verification and preauthorization, and processing of all referrals for service lines within the Home Care Division. Elements required for above include data collection and review of all referrals, determination of referral acceptance based on established criteria, attaining and remaining knowledgeable and current related to Medicare/Insurance reimbursement information and regulations, knowledge of service lines and products, and coordination of services. Provides exceptional customer service to all contacts by telephone, in person and via electronic media. Assists team to complete the workload for the department daily.
What you will do
- Performs clinical review of data collected, accurately determines appropriateness and acceptance of referrals based on established criteria, coordinates services and dissemination of information. facilitates transfer of referral to another agency for declined referrals. performs any follow up and continues communication with all parties until referral is complete and/or services are provided or cancelled
- Uses clinical knowledge to collect complete and appropriate data for referrals, and fields phone calls utilizing the care difference principles. serves as an information resource for all applicable services including contact information, coverage criteria, availability of services and alternatives to applicable services when appropriate.
- Responsible for data maintenance and integrity, entering and retrieving data from various computer systems and recording on specified forms.
- Builds comprehensive knowledge base, and continuously works toward remaining knowledgeable and current of Medicare/insurance information and regulations, RHCD products and services and community resources.
- Performs intake, insurance verifications, preauthorization's (when required), and processing of all referrals for services lines within the home care division
Qualifications
Education
- High School Diploma or GED, (Required)
Experience
- 2 years Healthcare (Required)
- 1 year Homecare (Preferred)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .
From Riverside Health's job posting, checked 9 Nov 2026. The employer's own page is the final word on requirements and availability.
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About Riverside Health
Riverside Health hires nurses, nursing assistants and imaging techs in Riverside Regional Medical Center - Newport News, Newport Square Professional Center - Newport News and other towns in Virginia.
Hires in VirginiaPay on its listings: 94% of its open jobs state an hourly rate
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