Patient Liaison

Overview

Retina Consultants of Texas (RCTX) is seeking a Patient Liaison to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for assisting patients with questions regarding testing, completing medication refills, assisting with scheduling, and completing documentation requested by patients or their employers. This role requires exceptional customer service, active listening and proper triaging and scheduling of all calls. This position will be based out of the Administrative Business Office.

Candidates must be able to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 8:00am-5:00pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. Clinic staff are provided with the opportunity for weekend hours if available.

Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients.

We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

In addition to being highly challenged professionally, in joining our practice, the following competitive benefits for full-time eligible employees after a 60-day introductory period:

• Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401 (k) retirement savings contributions both Roth and Traditional options starting date of hire.
• Employer Paid Benefits such as long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off and (8) paid holidays + (1) floating holiday annually.

Pay Rate is $19.00+ per hour and eligible for overtime

RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.

Responsibilities

• Respond (usually via phone) to technical questions from patients about treatment, symptoms, prescriptions, or any additional inquiries
• Set up tests requested by physician, obtain required pre-authorizations, and relay results to patients. Tests include MRI’s, blood work, call FA’s, etc.
• Send/refill prescriptions; written, faxed, or electronic ERX.
• Schedule outgoing referrals and send chart information as needed.
• Request medical records from other physician offices and scan into EHR.
• Assist with clinic as needed as an ophthalmic technician.
• Complete patient paperwork (worker’s compensation, FMLA, etc.) and document work in EHR system.

Qualifications

• Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork
• Strong interpersonal skills; effective listening, clear communication, effective patient problem resolution, warm demeanor
• Ability to develop and maintain strong relationships with physicians, coworkers, and patients
• Ability to master multiple computer systems (data entry and data retrieval)
• Ability to master the terminology of the medical field
• Bilingual in English and Spanish preferred
• Basic knowledge of eye anatomy, disease processes/symptoms, usual tests
• Knowledge of billing and coding for tests and diagnoses

Education Requirements

• High School diploma or equivalent
• Medical Assistant certification preferred

Experience Requirements

• Experience as an Ophthalmic Assistant or Medical Assistant preferred
• 1-2 years of experience in front or back office experience preferred

PHYSICAL Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.