Care Manager - Mercy Housing

Position Summary

Paragon Behavioral Health Connections is seeking a Bachelor-Level Care Manager to provide intensive community-based care management services within the Community Access & Partnership (CAP) Program, with a dedicated focus on supporting residents of Mercy Housing communities.

The Care Manager plays a critical role in helping clients achieve psychiatric stability, maintain housing, reduce crisis utilization, improve independent living skills, and successfully transition toward less intensive levels of care.

This position requires extensive field-based work, community outreach, and collaboration with internal and external providers throughout the Denver Metro area and surrounding communities, including regular on-site presence at Mercy Housing properties .

Key Responsibilities

Intensive Care Management & Community Support

• Provide intensive, community-based care management services in clients’ homes and natural environments.
• Conduct outreach and engagement activities with individuals who experience barriers to treatment participation.
• Coordinate services across behavioral health, medical, housing, employment, vocational, and social service systems.
• Assist clients in identifying strengths, needs, goals, and barriers to recovery.
• Support clients in accomplishing treatment plan goals through strengths-based and recovery-oriented interventions.
• Provide hands-on assistance to promote community tenure and independent living.
• Assist with obtaining identification documents, benefits, transportation resources, healthcare access, and community supports.

Mercy Housing Partnership & Social Determinants of Health Support

• Provide care navigation to help residents access medical, behavioral health, and community-based services.
• Arrange and coordinate transportation to appointments and essential services.
• Facilitate referrals to higher levels of care when a resident’s clinical needs require increased support.
• Facilitate substance use treatment referrals and support residents in following through with treatment.
• Provide life skill development support, such as budgeting, household management, medication routines, and communication skills.
• Provide eviction navigation , including early identification of lease concerns, advocacy, connection to legal and rental assistance resources, and coordination with property management.
• Support conflict management among residents and between residents and property staff through de-escalation, mediation support, and problem-solving.
• Connect residents to food access and other basic needs, such as food pantries, SNAP, clothing, hygiene items, and utilities assistance.

Behavioral Health & Recovery Support

• Assist clients in practicing and applying coping skills, wellness strategies, and recovery supports within real-world environments.
• Provide psychoeducation regarding mental health recovery, medication adherence, self-advocacy, and available community resources.
• Support clients with appointment attendance and coordination of care across providers.
• Utilize motivational interviewing and trauma-informed approaches to increase engagement and promote self-determination.

Housing Stability & Community Integration

• Support applications for subsidized housing, supportive housing, vouchers, Medicaid-funded housing supports, and other community resources.
• Coordinate with housing authorities, landlords, property management, shelters, residential providers, and community partners.
• Support clients in maintaining housing stability through advocacy, coordination, and skill-building interventions.

Healthcare & Benefits Coordination

• Coordinate access to primary care, specialty medical care, psychiatric care, dental care, and community supports.
• Assist clients with Medicaid, Medicare, Social Security, SNAP, Long-Term Care Medicaid Waivers, and other public benefit applications.

Documentation & Compliance

• Complete all required documentation in accordance with agency, Medicaid, and regulatory requirements.
• Maintain timely and accurate service notes, referrals, assessments, care plans, and discharge documentation.
• Maintain compliance with HIPAA, confidentiality standards, and professional boundaries.

Transition & Discharge Planning

• Assist clients in developing transition and discharge plans that promote long-term stability.
• Facilitate successful linkage to outpatient services, community supports, healthcare providers, and recovery resources.
• Coordinate warm handoffs to lower levels of care as clients progress through the CAP program.
• Support clients in maintaining gains achieved during program participation.

Required Knowledge & Skills

• Knowledge of Serious Mental Illness (SMI), Severe and Persistent Mental Illness (SPMI), and co-occurring mental health and substance use disorders.
• Understanding of recovery-oriented, trauma-informed, person-centered care approaches.
• Knowledge of Medicaid, Social Security, housing resources, waiver programs, and community support systems.
• Understanding of Social Determinants of Health and their impact on housing stability and treatment engagement.
• Knowledge of eviction prevention processes and tenant resources.
• Strong crisis de-escalation, conflict management , engagement, and rapport-building skills.
• Ability to work independently in community settings while maintaining strong clinical collaboration.
• Ability to work collaboratively with housing partners, property staff, and non-clinical team members.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time-management skills.
• Understanding of HIPAA, confidentiality requirements, and ethical service delivery.
• Commitment to equity, cultural humility, and serving diverse communities.

Qualifications

Education

• Bachelor’s Degree in Social Work, Psychology, Human Services, Sociology, or a related behavioral health field required.

Experience

• Minimum one year of experience providing case management, community support services, behavioral health services, or related human services work required.
• Experience working with adults diagnosed with Serious Mental Illness (SMI) preferred.
• Experience with housing navigation, Medicaid benefits, community resources, and social determinants of health strongly preferred.
• Experience in supportive or affordable housing settings, eviction prevention, or resident services preferred.
• Experience working with co-occurring substance use and mental health disorders preferred.
• Reliable transportation, valid driver’s license and current auto insurance.
• Ability and willingness to travel extensively throughout the service area and to work on-site at Mercy Housing properties.
• Driving clients in a personal vehicle may be required in accordance with agency policy.
• Ability to work flexible hours based on client needs.

Job Details

• Position Type: Full-Time, Non-Exempt
• Location: Denver Metro Area with community-based travel and on-site work at Mercy Housing communities
• Salary: $26.44 – $31.25 per hour

Benefits

• Company-paid medical, dental, vision, life, short-term disability, and long-term disability insurance
• Flexible scheduling
• Discretionary Time Off (DTO)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Mileage reimbursement
• Referral bonus program

Diversity & Inclusion

Paragon Behavioral Health Connections is committed to fostering a diverse, equitable, and inclusive workplace. We strongly encourage candidates of all backgrounds, identities, experiences, and lived expertise to apply. We believe our differences strengthen our ability to serve the communities that depend on us and help us achieve our mission of delivering compassionate, person-centered care throughout Colorado.