Supv- Ambulance Services/EMTP

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light Medical Transport and Emergency Care

Department: Corporate and Affiliate Admin

Position is located: Douglas Brown Building

Work Type: Full Time

Hours Per Week: 40 Hours

Work Schedule: Variable

Salary Range : $ 26.99 - $41.42

Exempt: Yes

Summary

The position of Field Supervisor is seen as a critical support role allowing supervisors to focus on other strategic responsibilities in the daily management and operation of the service. As such, it is a selective position that requires self-discipline, the ability to solve problems, excellent interpersonal skills, and consistently high levels of integrity. The most successful Field Supervisor will be able to energize other crew members and engage them in helping to accomplish all shift goals without self-aggrandizing behavior.

The Field Supervisor is expected to be a role model among our employees, always representing him or herself and the company at the highest level. They lead by example and play a large role in keeping our service in a constant ready state. Their actions keep our employees safe, maintain our compliance with applicable rules and regulations, and ensure that we are providing the highest quality service in an expeditious manner.

Responsibilities

• Coordinate and manage daily crew and vehicle assignments to ensure appropriate staffing levels, operational readiness, and efficient service delivery.
• Serve as the primary liaison between communications/dispatch personnel (Medcom) and field crews, facilitating effective communication and timely resolution of operational issues.
• Monitor field operations to identify safety concerns and operational risks; take appropriate corrective action and report incidents, hazards, and trends to leadership and the Safety Committee.
• Promote and maintain compliance with organizational policies, procedures, regulatory requirements, and safety standards.
• Conduct employee performance evaluations, provide ongoing coaching and feedback, and administer corrective action in accordance with established progressive discipline policies.
• Review, approve, and submit payroll-related documentation accurately and within established deadlines.
• Participate in and represent the department at organizational meetings, committees, and operational discussions as assigned or delegated.
• Provide frontline leadership and support to field personnel, addressing operational challenges and facilitating problem resolution to ensure continuity of service.
• Support the achievement of departmental goals by maintaining effective communication, fostering teamwork, and promoting a culture of accountability, safety, and high-quality patient care.
• Other duties.

Other Information

Competencies and Skills

• Basic Life Support
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
• Human Capital, Supply Chain and Financial Software.
• Types at 60+ words per minute. (only to be used as a condition of employment)
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
• MS Teams
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

• Required Emergency Med Tech - Paramedic
• Required Driver's License

Education

• Required High School Diploma/General Educational Development (GED)

Required Experience

• 3 year/years of Relevant Work Experience

Working Conditions

• Potential exposure to diseases or infections.
• Need to travel to perform responsible duties
• Work with computers, typing, reading or writing.
• Work beyond the regularly scheduled hours.
• Extend body and limbs to reach items.
• Prolonged periods of sitting.
• Alternate shift schedules (day, evening, nights, weekends).
• Prolonged periods of standing.
• Lifting, moving, and loading over 50 pounds.
• Prolonged periods of walking.

Questions? Contact Talent Acquisition:

phone: 207-973-7100

email: talentacquisition@northernlight.org