Pharmacy Manager

Who we Are:

Nestled into the most northern part of Vermont, North Country Hospital is a community-focused 25 bed critical access hospital, where we prioritize the well-being of our neighbors. North Country Hospital is more than just a healthcare provider; we are a vital part of the community, working together to build a healthier future. Our patient’s health is our priority, and we go above and beyond to care in every way possible.

Position Statement: The Pharmacy Manager is the designated “Pharmacy Manager” with the VT State Board of Pharmacy and is responsible for leading and overseeing the daily operations of the pharmacy to ensure the delivery of safe, effective, and high-quality pharmaceutical services. This role provides operational, clinical, and regulatory oversight, ensuring compliance with all applicable laws, regulations, policies, procedures, and professional standards. The Pharmacy Manager promotes efficiency, patient safety, and excellence in service while also maintaining a part-time frontline clinical pharmacist practice to support direct patient care and pharmacy operations.

Key Responsibilities

• Pharmacy Operations and Medication Safety
• Direct and oversee pharmacy operations to ensure the safe, effective, and cost-efficient use of medications.
• Develop, implement, and maintain policies, procedures, and workflows that promote medication safety, regulatory compliance, and operational efficiency.
• Manage the organization’s formulary and oversee medication procurement, storage, preparation, dispensing, and distribution processes.
• Ensure adequate medication inventory levels while maintaining accountability, security, and product integrity.
• Administer and monitor controlled substance management programs, including recordkeeping, auditing, and regulatory compliance.
• Promote a culture of patient safety and continuous quality improvement throughout pharmacy services.
• Leadership, Staff Management, and Professional Development
• Provide leadership, supervision, and performance management for pharmacy staff, including recruitment, onboarding, coaching, performance evaluations, and corrective action when necessary.
• Develop and maintain position descriptions, performance standards, staffing plans, and work schedules to support departmental operations.
• Foster employee engagement and professional growth through education, training, mentorship, and development opportunities.
• Promote a collaborative, accountable, and patient-centered work environment.
• Monitor departmental financial performance and manage resources responsibly within approved budget parameters.
• Quality Improvement and Interdisciplinary Collaboration
• Lead quality improvement initiatives designed to enhance patient outcomes, medication safety, service excellence, and operational efficiency.
• Participate in and contribute to organizational committees, including the Pharmacy and Therapeutics Committee and other interdisciplinary groups as assigned.
• Collaborate with physicians, nurses, clinical staff, and community partners to support coordinated patient care and organizational goals.
• Analyze pharmacy-related metrics and implement strategies to improve performance and service delivery.
• Regulatory Compliance and Professional Competency
• Ensure compliance with all applicable federal, state, and local laws, regulations, accreditation standards, and organizational policies.
• Maintain all required professional licenses, certifications, and credentials.
• Participate in management meetings and organizational leadership activities.
• Stay current with advancements in pharmacy practice, healthcare regulations, and industry standards through continuing education, professional development activities, and professional affiliations.
• Serve as a role model for ethical practice, professionalism, and organizational values.

Education

• Bachelor of Science in Pharmacy (BSPharm) or Doctor of Pharmacy (PharmD) from an accredited college or university required.
• Current unrestricted pharmacist licensure in the State of Vermont required.
• Minimum of three (3) years of hospital pharmacy experience required; previous supervisory or management experience preferred.
• Demonstrated experience in medication safety, regulatory compliance, pharmacy operations, and interdisciplinary collaboration preferred.

Knowledge, Skills and Abilities

• Comprehensive knowledge of hospital pharmacy practices, medication management, and applicable federal, state, and accreditation standards.
• Ability to provide clinical pharmacy services and perform all functions within the pharmacy department.
• Strong leadership, staff development, coaching, and performance management skills.
• Excellent verbal and written communication skills with the ability to effectively interact with providers, staff, patients, and external partners.
• Strong analytical, mathematical, problem-solving, and decision-making abilities.
• Ability to prioritize responsibilities, manage multiple projects, and adapt to changing operational needs.
• Proficiency with pharmacy information systems, electronic health records, and Microsoft Office applications.
• Commitment to patient safety, quality improvement, and exceptional customer service.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Flexible work schedule may include evenings, weekends, holidays, and on-call responsibilities as needed to support departmental operations.
• May be required to sit, stand, walk, bend, reach, and perform repetitive hand movements for extended periods.
• Must possess sufficient visual acuity, hearing, and manual dexterity to safely perform pharmacy-related duties.
• Occasional lifting, carrying, pushing, or pulling of pharmacy supplies and equipment in accordance with organizational safety guidelines.
• Ability to respond promptly to operational and patient care needs throughout the facility.