Virtual Care Coordinator-Mt Sinai Clinical Command Ctr - PT 22.5 hrs/wk Eves- EOW

As an integral part of a team, the Virtual Care Coordinator is responsible for supporting virtual patient care activities and promoting patient focused care within the Mount Sinai Health System. This role is responsible for performing various remote monitoring duties involving, but not limited to, patient monitoring for safety and clinical needs, providing support and assistance with hospital-based telemedicine services, and monitoring of hospital environmental status. The Virtual Care Coordinator will collaborate on implementing planned telehealth and remote patient monitoring programs, collaborate with leadership to coordinate training, and participate in development and execution of telehealth best practices. Role includes administrative tasks and requires clear communication and collaboration with clinical team, patients, Digital Technology Partners, engineering, telehealth platform vendors as well as other associated managerial duties. Shares accountability for clinical quality and safety outcomes.

• Performs quality assurance and peer reviews, evaluates telehealth and virtual patient observation program in collaboration with leadership, and makes recommendations for improvement.
• Responsible for meeting with senior leadership on regular cadence (minimum monthly) to discuss Virtual Hospital Program quality metrics, provide feedback and solutions on program workflow expansion.
• Leads case reviews with hospital partners, implements solutions and monitors outcomes.
• Triages and assigns cases for virtual monitoring/observation.
• Collaborates with hospital clinical nurses and nursing leadership in real time to ensure that patients placed on unit assigned safety observation meet criteria.
• Identifies patients on unit assigned safety observation who may be transitioned to virtual monitoring/observation. Maintains records of all patients transitioned to virtual monitoring/observation.
• Manages and maintains operational database including relevant telehealth and remote monitoring program performance, response times, and quality metrics.
• Identifies concerning trends and participates in the development and implementation of corrective action plans.
• Provides training on telehealth and remote monitoring workflows, platform application, and documentation requirements to new staff.
• Serves as a liaison between physicians, clinical staff, Digital Technology Partners, and vendors on all telehealth and remote monitoring application platform software or workflow issues
• Provides continuous observation and surveillance of assigned patients to observe for changes in clinical status or behavior, ensure safety, and prevention of falls and injury as directed by the patient’s registered nurse.
• Sets priorities, problem solves and uses proper judgment in difficult situations.
• Performs clinical early warning sign monitoring such as but not limited to vital signs, central line days, and foley catheter days.
• Documents patient’s behavior and redirection interventions, and escalation to patient’s clinical team for immediate response to high-risk patient behavior/clinical needs.
• Monitors Epic telehealth consult orders, scheduled consults, and scheduled follow up telehealth visits.
• Greets patient, family, and visitors, and introduces self and role.
• Promptly answers calls from clinical teams.
• Ensures that patient’s privacy is protected by adhering to MSHS information security policies and procedures and HIPAA guidelines.
• Maintains accurate records of interventions and safety events.
• Submits utilization and assignment report every shift to supervisor and site nursing leadership.
• Maintains attendance/punctuality records in accordance to department procedure and/or policy.
• Maintains a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention to the managers.
• Other assigned duties/responsibilities.

Minimum three years of direct patient care experience including advanced knowledge or experience with the following, five years preferred:

• Experience creating policies that impact Telehealth.
• Experience with Quality, Outcomes and Data Collection.
• Proven ability to analyze key legislative, regulatory and organizational policies that impact the use of telehealth.
• Proven ability to identify data elements to collect to support quality improvement/quality assurance.
• Experience drafting organizational protocols and workflows to support telehealth.
• Proven ability to identify strategies for measuring and communicating program successes and lessons learned.
• Experience identifying patient behaviors that place patient at safety risk.
• Experience with telehealth or remote monitoring technology, to include electronic medical records.
• Past success with identifying benefits and barriers to implementing telehealth.
• Experience communicating telehealth concepts to organizational members as well as to health care consumers.
• Bachelor’s degree in health-related field, required
• Master’s degree in health related field, preferred
• Telehealth Coordinator Certification, preferred.
• BCLS, Preferred

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,482.07 - $72,467.20 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.