Genetic Specialists Coordinator - Reproductive Genetic Counseling Program (On Site)

The Division of Medical Genetics and Genomics at the Icahn School Medicine at Mount Sinai’s Reproductive Genetic Counseling Program (main campus – Upper East Side) is seeking a Genetic Counseling Assistant (GCA). The GCA will report to the department clinical manager and will work with all department staff. Under the supervision of the genetic counselors, the GCA will help facilitate genetic counseling services within a diverse patient population. He/She/They will assist in the coordination of care both prior to and following a genetic counseling session. This includes the collection of information and records necessary prior to an appointment, triaging appointments and coordinating necessary follow-up. He/She/They will need to be able to communicate effectively, professionally and sensitively with patients, providers and team members. The position requires exceptional organizational and problem-solving skills. The applicant should have the ability to work efficiently, independently, and onsite as part of a team. This individual will support the reproductive service as well as in-patient coverage for MSW NICU and MSH clinical services

Prior to Genetic Counseling appointments

• Triage timely genetic counseling appointments – urgent vs. non-urgent, depending on their medical management requirements.
• In cooperation with intake coordinators, prepare genetic counseling charts with all needed documents and pertinent pathology/medical reports. Confirm all pertinent information needed for test ordering has been submitted to streamline ordering.
• Contact patient and/or medical providers to obtain documents as needed.
• Facilitate data entry of health history questionnaires.
• Assist with pre-authorization for visit and/or testing.
• Assist with the communication to appropriate labs to verify insurance coverage.
• Assist patients with utilization of telehealth services.

Post-Genetic Counseling appointments

• Coordinate paperwork and authorization for family/physician communication.
• Schedule patients for lab and/or disclosure visit.
• Coordinate and track patient consents and sample collection for patients.
• Prepare patient test requisitions for genetic testing and research testing with basic genetics and testing requirements.
• Assist in necessary preparation of documentation for test processing.
• Work closely with various laboratories / insurance during the pre-authorization process.
• Execute requests for medical necessity letters or requests for clinical consultation notes.
• Communicate insurance information to patient, i.e., co-pays or deductibles.

Patient follow-up

• Receive and organize genetic test results from laboratories.
• Work with counselors/clinicians to schedule disclosure visits.
• Assist with calling out negative results as directed.
• Prepare genetic test results for scanning into Medical Records and/ or forward to referring provider as needed.

Additional support

• Answer and resolve routine phone inquiries or email requests and triage calls/ emails to genetic counselors.
• Scan and email information to patients with proper authorization
• Cover for administrative assistants when absent.
• Continue to improve workflow including steps related to patient appointment intake, lab ordering/ testing and return of results, etc.

Database entry

• Help input data into clinical/research database.
• Maintain database.
• Associate degree, Bachelor’s preferred.
• 1-2 years of related administrative or program support experience.
• Interpersonal skills to effectively interact with patients and referring physicians.

Preferred

• Bachelor’s degree in a biological/genetics/health science or an equivalent combination of education and experience is required.
• Knowledge of genetics and genetic concepts. Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint required.
• Bi-lingual or multi-lingual capability (Spanish) preferred, but not required.
• Minimum of one year job commitment required.

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.