Health Information Associate

Find your calling at Mercy!

The Health Information Associate ensures that medical records are accurately received, processed, and scanned to support patient care and revenue management, while performing various technical and clerical tasks in the HIM department.

Position Details

Health Information Associate

Mercy Hospital St. Louis

Full-Time | 40 Hours Per Week | Non-Exempt

Position Summary

Mercy Hospital St. Louis is seeking a detail-oriented Health Information Associate to join the Health Information Management (HIM) team. This position is responsible for ensuring medical records are accurately received, prepared, processed, indexed, and scanned to support patient care, regulatory compliance, and revenue cycle operations.

The Health Information Associate performs technical and clerical HIM functions, including document imaging, record processing, release of information support, and Epic work queue management. This role is critical to maintaining timely access to patient records, ensuring data integrity, and supporting operational excellence across the organization.

Key Responsibilities

Medical Records Processing

• Receive, prepare, scan, and index paper and electronic medical records accurately and efficiently.
• Verify patient and document information before processing records into the electronic health record.
• Ensure records are available in a timely manner to support patient care, coding, billing, and compliance requirements.
• Enter or update missing information as needed to maintain record accuracy.

Document Imaging & Information Management

• Utilize document imaging systems and HIM software to process medical records.
• Perform quality checks to ensure scanned documents meet organizational standards.
• Monitor and correct indexing errors and document exceptions.
• Maintain the integrity and confidentiality of all protected health information (PHI).

Work Queue & Workflow Management

• Manage assigned Epic and HIM work queues.
• Prioritize workload to meet departmental turnaround time expectations.
• Assist in reducing record backlogs and maintaining records processing standards.

Quality & Performance

• Monitor quality, productivity, and standard work metrics.
• Follow departmental policies, procedures, and regulatory requirements.
• Identify and report workflow issues affecting record accuracy or efficiency.
• Participate in process improvement initiatives as assigned.

Team Support

• Utilize all available resources within the Document Management System (DMS) and related applications.
• Collaborate with HIM team members and internal stakeholders to resolve documentation issues.
• Provide support for department operations and perform additional duties as assigned.

Minimum Qualifications

Education

• High School Diploma, GED, or equivalent required.

Experience

• Basic computer skills required.
• Ability to navigate multiple software applications and maintain accurate electronic records.

Preferred Qualifications

Experience

• Experience in medical records, healthcare administration, document imaging, or health information management preferred.
• One (1) year of experience in an acute care medical records department preferred.
• Customer service experience preferred.

Knowledge, Skills & Abilities

• Strong attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Self-motivated and highly organized with strong time-management skills.
• Ability to prioritize tasks and make informed decisions in a fast-paced environment.
• Adaptable to changing priorities, technologies, and departmental needs.
• Strong analytical, problem-solving, and research abilities.
• Ability to perform repetitive tasks with a high degree of accuracy.
• Comfortable working on a computer for extended periods.
• Strong interpersonal and communication skills.
• Ability to work independently as well as collaboratively within a team environment.

Why Join Mercy?

At Mercy, our mission is centered on compassionate care and exceptional service. As a Health Information Associate, you'll play an important role in ensuring accurate and timely medical record management that supports high-quality patient care, regulatory compliance, and organizational success.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.