Physician Office Supervisor - Internal & Family Medicine Associates

Responsibilities

• Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.
• Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.
• Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely. Exercises tact and diplomacy.
• Maintains confidentiality in talking with patients, upholding policies and setting an example.
• PTO Approval for Providers/Staff
• Handles Customer complaints as appropriate
• Review daily, monthly, quarterly insurance/billing reports.
• Leads teams with:
• Service Excellence
• Operational Budget Goals
• Daily Huddles
• Handles Human Resources tasks:
• HR issues with staff/Manager appropriately
• Hires staff with Manager
• Oversees training of New Employees
• Supports Providers with CME, Onboarding, White Coats, Boards, Greenlight, Meetings, and licensing as needed.
• Creates Call Schedule with locum company and processes payment.
• Creates Call Schedule for providers as needed.
• Reviews, optimizes, and monitors all processes in the office.
• Reports any defects/anomalies to Manager immediately.
• Monitors CLIA, Shred, Hazardous waste usage, equipment, license
• Performs other duties as assigned.

Qualifications

• Basic knowledge of computer input required.
• Must be able to perform basic clerical functions.
• Comprehends medical terminology.
• Good spelling and number skills required.
• Clear, concise voice required.

Requirements

Degrees:

High School/Ged

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area . With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds , including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.