Patient Access Representative (PRN All shifts) - Seacoast

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and

co-workers in accordance with our Service Excellence Standards and Core Values.

Requires a high level of public contact and excellent interpersonal skills.

Interviews patients or responsible party to obtain personal, demographic, insurance, and medical information

prior to services. Confirms and manages patient identity. Understands compliance requirements and assists

with completion of required forms.

Correctly assigns insurance coverages based on eligibility responses. Explains plan benefits, authorization

status, and medical necessity.

Creates a transparent financial experience including generation of an estimate preservice, explains patient

liability, and collects prepayments and on outstanding balances. Offers information on payment plans and

Compassionate Care when appropriate.

Correctly transcribes and validates orders, as well as schedules walk-in appointments.

Advocates for patient engagement, including activation of MyChart.

Monitors environment and attends to patients, families and visitor's needs in an effort to create a positive,

expeditious registration experience.

Assists with wayfinding and connecting patient to care.

Performs all other duties as assigned.

Qualifications/Training:

Excellent interpersonal skills

Comfortable with computer use, including Microsoft Office Suite

Knowledge of Medical terminology/prior experience with healthcare

High school diploma/GED preferred from an accredited school

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area . With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds , including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.