Home Health Quality Intake Coordinator (RN)

Home Health Intake Quality Coordinator (RN)

McLeod Home Health

Are you a detail-oriented Registered Nurse with home health experience and a passion for quality, coordination, and patient-centered care? McLeod Home Health is seeking a Home Health Intake Quality Coordinator to oversee the intake and referral process, ensure regulatory compliance, and support quality outcomes for patients transitioning into home health services.

In this vital role, you will serve as a central resource for referral sources, clinical staff, and patients while ensuring timely referral processing, accurate documentation, and adherence to Medicare and regulatory requirements.

Key Responsibilities

• Coordinate and manage all aspects of home health referrals from physicians, hospitals, facilities, and other referral sources.
• Work closely with Intake Coordinators to receive referrals through NaviHealth, fax, and other referral channels.
• Ensure all required orders, documentation, and demographic information are accurately entered into EPIC.
• Verify patient eligibility and follow up on automated eligibility alerts and entitlement verification issues.
• Communicate acceptance of referrals and maintain strong relationships with referral sources.
• Collaborate with clinical and office staff to ensure seamless patient transitions and continuity of care.
• Review Face-to-Face (F2F) documentation, Plans of Care (POC), OASIS documentation, and home health eligibility requirements.
• Assist with OASIS processing, locking, and physician follow-up when documentation is incomplete.
• Review claim errors and resolve order-based deficiencies to support timely billing and reimbursement.
• Monitor and manage intake-related DNBs (Discharged Not Billed).
• Participate in Quality Assurance and Performance Improvement (QAPI) initiatives.
• Support compliance with Medicare Conditions of Participation, accreditation standards, and organizational policies.
• Promote a positive, collaborative, and service-oriented work environment.

Schedule

• Full-Time | 80 Hours Biweekly

Qualifications & Experience

• Minimum of 2 years of experience in home health clinical operations required.
• Experience in intake coordination, case management, or home health quality processes preferred.
• Strong knowledge of Medicare regulations and home health eligibility requirements.
• Proficiency with electronic medical records and computer applications.
• Excellent organizational, critical thinking, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to effectively communicate with patients, providers, referral sources, and interdisciplinary team members.
• Demonstrated customer service focus and attention to detail.

Education & Licensure

• Graduate of an accredited school of nursing.
• Current Registered Nurse (RN) license in the state of South Carolina.
• Current BLS Certification required. (American Heart Association)
• Valid South Carolina driver's license and automobile insurance as required by law.
• Must be at least 21 years old and meet McLeod Health's driver eligibility requirements.

Why McLeod Home Health?

At McLeod Health, you'll join a team dedicated to delivering exceptional care beyond the hospital walls. As the Home Health Intake Quality Coordinator, you'll play a critical role in ensuring patients receive timely, compliant, and coordinated care while helping maintain the high standards that define McLeod Health.

Apply today and help bridge the transition from referral to care with excellence, compassion, and attention to quality.

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area . With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds , including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.