Practice Assistant II - BWH Primary Care Associates – Longwood

Site: Brigham and Women's Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Practice Assistant II

Brigham and Women's Primary Care Associates, Longwood | Brigham and Women's Hospital

About the Role

Be the welcoming first impression for our patients. Our internal medicine practice in the Longwood Medical Area, near Brigham and Women's Hospital's main campus, is built around healing relationships between patients and their care team. We test innovative models of primary care, support training for future healthcare professionals, and are working toward the highest level of Patient-Centered Medical Home certification. As a Practice Assistant, you'll advocate for patients and families and help them navigate the healthcare system to get the care they need.

What You'll Do

• Create an exceptional experience for patients and families
• Schedule appointments, including shared medical appointments and e-visits, and help improve scheduling templates
• Respond to patients, families, and colleagues in person, by phone, and by email
• Prepare patients for visits and track and follow up on no-shows and cancellations
• Check patients in and out: update contact information, preferences, and provider assignment; collect co-pays; make sure forms are complete; and generate after-visit summaries
• Schedule and track diagnostic tests and specialty referrals, using computerized reminders according to protocol
• Help patients navigate the practice by answering questions, connecting them with the right person, or taking accurate messages and following through
• Support your care team with administrative tasks and assist co-workers within the scope of your training
• Join process improvement groups and perform other duties as assigned

Ready to make a difference from the very first hello? Apply today and join our team.

Qualifications

Be the Welcoming Face of Patient Care at Brigham and Women's Hospital

Do you enjoy helping people and keeping things running smoothly? Join our hospital-based ambulatory practice, where your organization and communication skills help patients have a positive experience from the first call to checkout.

What You'll Do

• Answer and screen calls, and respond to routine questions with professionalism and courtesy
• Take complete, accurate messages and communicate clearly in writing (email, memos, notes)
• Keep work neat and organized: filing, sorting, scanning, copying, printing, and faxing
• Enter data and support registration, insurance, and referral processes
• Juggle multiple tasks while following established protocols and systems
• Follow hospital, state, and federal requirements, including HIPAA and The Joint Commission

What You'll Bring

• High school diploma or GED required; post-high school education preferred
• At least 1 year of relevant work experience
• Entry-level typing, data entry, and systems skills; office systems training preferred
• Knowledge of practice operations, standards, and related forms
• Basic knowledge of medical terminology, insurance types, referrals, and registration/fiscal information
• Spanish speaking preferred

Work Environment

Hospital-based ambulatory practice with typical patient-care exposures, including communicable diseases, unpleasant odors, needles, and blood products.

Our Commitment

All team members follow BWH/Partners legal, regulatory, accreditation, ethical, and safety standards and policies, complete required training, and report potential compliance concerns to a supervisor or appropriate staff.

Ready to make a difference for our patients? Apply today!

Additional Job Details (if applicable)

Be the Friendly Face of Primary Care at Brigham and Women's

Want work that makes a real difference every day? Join Brigham and Women's Primary Care Associates, Longwood, and help create a positive, efficient, and compassionate experience for patients and clinical staff.

At a Glance

• Location: Brigham and Women's Hospital, 800 Huntington Avenue, Boston, MA (Mass Eye and Ear building)
• Schedule: Days, 40 hours/week, onsite
• Pay: Starting at $20.00/hour, with increases based on years of experience

What You'll Do

• Provide administrative support that keeps our practice running smoothly and efficiently
• Serve as a welcoming, friendly face for patients
• Partner with our clinical operations team in a dynamic, fast-paced setting

Why You'll Love It Here

• Medical, dental, and vision coverage
• 403(b) retirement plan
• Tuition reimbursement to support your growth
• Discounted MBTA pass for an easier commute
• And more!

Ready to make an impact? Apply today!

Remote Type

Onsite

Work Location

800 Huntington Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2410 Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.