PRN Customer Service Representative - Rehab Services - HealthPark Commons Outpatient Center - Fort Myers, FL

Location: HealthPark Commons Outpatient Center - 16281 Bass Road Fort Myers FL 33908

Department: Rehabilitation Services - Bass Road

Work Type: Full Time

Shift: Shift 1/8:45:00 AM to 5:15:00 PM

Minimum to Midpoint Pay Rate: $20.75 - $20.75 / hour

Summary

Customer Service Representative PRN (Temporary Coverage)

Lee Health | Outpatient Rehabilitation | $20.75 per hour

Temporary Coverage: January 2027 May 31, 2027

Looking for a temporary opportunity to put your customer service and administrative skills to work? Join Lee Health's Outpatient Rehabilitation team as a PRN Customer Service Representative!

This is a great opportunity for a customer-focused professional who enjoys helping others, staying organized, and supporting patients throughout their outpatient rehabilitation experience. You'll play an important role in creating a welcoming, positive first impression while helping our rehabilitation team deliver exceptional patient care.

Schedule & Compensation

• Monday Thursday: 8:45 AM 5:15 PM
• Friday: 8:15 AM 4:45 PM
• Hourly Rate: $20.75 (set rate)
• PRN / Temporary Coverage: January 2027 through May 31, 2027

Important Scheduling Notice: The hours listed above are intended to support temporary staffing coverage through May 31, 2027. Consistent hours are available during this temporary coverage period; however, hours are not guaranteed beyond May 31, 2027 . Any continuation of employment or scheduling beyond this date will depend on departmental needs and available coverage requirements.

What You'll Do

• Welcome patients and visitors and provide friendly, professional customer service.
• Support front-office operations within Outpatient Rehabilitation.
• Assist with patient registration, scheduling, incoming calls, and general inquiries.
• Help coordinate administrative processes to support efficient patient flow.
• Maintain accurate patient information and assist with routine clerical responsibilities.
• Collaborate with rehabilitation therapists and team members to create a seamless patient experience.

What We're Looking For

• Previous customer service, clerical, administrative, or healthcare experience preferred.
• Strong communication and interpersonal skills.
• Professional, dependable, and adaptable approach to work.
• Comfortable navigating computer systems and managing multiple priorities.
• A patient-first mindset and commitment to delivering exceptional service.

Make a difference with Lee Health!

If you're looking for a temporary PRN opportunity with a consistent weekday schedule and the chance to support patients and clinical teams in Outpatient Rehabilitation, we'd love to hear from you!

Be Valued for Being You.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers