Manager Behavioral Health Services

Manager Behavioral Health Services

Job Code: 28139

Position Summary

Directs the clinical care of patients and operations for the Kootenai Behavioral Health division, which serves the mental health and substance use disorder populations. Manages the clinical care and operations for the programs that fall within the division.

Responsibilities

• Plans, directs, coordinates, coaches and evaluates the operational, fiscal and personnel activities within the department to ensure the provision of quality patient care 24 hours a day
• Seeks innovative solutions for staffing and other nursing operational challenges
• Promotes shared decision making on the unit level and hospital Professional Nursing Council
• Manages designated unit(s) to include oversight of all daily operations, budget, policies and procedures, DNV compliance, employee evaluations, and coaching and counseling
• Ensures collaboration with the interdisciplinary team
• Ensures patient satisfaction by monitoring Press Ganey, quality metrics, and providing service recovery efforts when situations arise with clients and/or their family members
• Assumes the role of patient advocate when necessary to assist in clarifying and evaluating ethical issues and supports cultural practices
• Works as a liaison with case management and providers throughout Kootenai Health to ensure patients are transitioned to the correct level of care
• Provides education to staff and patients as needed
• Provides clinical supervision for assigned staff
• Acts as a resource and facilitates collaboration between personnel and other health care disciplines throughout the organization and within the healthcare community
• Promotes the ongoing leadership development of front-line leadership
• Works under broad supervision
• Performs other related duties as assigned
• Familiar with standard concepts, practices, and procedures within the field
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications

• RN, social worker, or counselor with applicable education and license required
• RN:
• Graduate of a nationally accredited nursing program
• BSN required
• State of Idaho Registered Nurse OR licensure pending as documented by temporary licensure OR current RN licensure from a state participating in the “multistate privilege to practice” compact with Idaho prior to start date
• Social Worker/Counselor:
• Master’s degree in social work, counseling, or related field (i.e. psychology)
• Certified to provide supervision to therapists seeking State of Idaho licensure
• LCSW/LCPC Idaho state license required; current license in another state as a LCSW/LCPC or equivalent acceptable with license in the State of Idaho required within one year of hire
• Minimum 5 years’ experience in acute care behavioral health setting required
• Excellent verbal and written communication skills required
• BLS required

Working Conditions

• Must be able to maintain a standing and/or sitting position
• Typical equipment used in a clinical job
• Frequent stooping, bending, reaching, lifting and pushing heavy equipment

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program
• Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.