Pharmacy Care Delivery Specialist II

Job Summary

Plans and schedules contributions for patient care and delivery internal and external quality, safety, and emergency policies, standards, and procedures. Ensures all activities adhere to regulatory rules and regulations, reports misalignments, and provides others with information about quality outcome measures. Plans and schedules individual trainings to continue drug education and staff development. Develops productive relationships with care providers and members. Providing simple case-specific drug information. Follows designated drug therapy and monitors therapy progress, with limited guidance. Analyses simple therapeutic outcomes to healthcare providers. Monitors and coordinates standard pharmaceutical care. Tracks, reports, and supports evaluation of initiative work to assure safe, rational, and cost-effective prescribing.

Essential Responsibilities

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
• Supports drug education and training efforts by: planning and scheduling individual trainings to continue drug education and staff development in-services for pharmacists, physicians, and other health care professionals, and students.
• Supports pharmaceutical patient care and drug therapy by: developing productive relationships with care providers and members; providing simple case-specific drug information (e.g., drug therapy, adverse effects, compliance, appropriate use, and handling) to health care providers and members, minimal day-to-day supervision; following designated drug therapy needs of standard patients and/or monitoring progress of therapy through interviews, physical assessment, patient education and clinical laboratory monitoring, with limited guidance; collecting, analyzing, and presenting simple therapeutic outcomes to health care providers to help identify possible improvements in drug plan, with general directions; tracking and reporting utilization, as appropriate, of targeted medications and medication classes to support the evaluation impact of initiative work to assure safe, rational and cost-effective prescribing; identifying and analyzing clinicians decisions, support, and feedback using tools, effectively engaging support for the drug use management process; and monitoring and coordinating standard pharmaceutical care and optimal utilization of resources to and from acute and ambulatory patient-care settings.
• Plans and schedules contributions for internal and external quality, safety, and emergency policies, standards, and procedures by: ensuring all activities complies with all regulatory rules and regulations (e.g., Drug Enforcement Administration [DEA], State Board of Pharmacy, Health Insurance Portability and Accountability Act [HIPAA] and relevant internal regional and national policies; ensuring patient safety in the preparation and provisioning of care (e.g., medications, procedures, infection prevention), with limited guidance; reporting safety hazards, accidents, incidents, and unsafe working conditions; and collaborating with physicians, other medical professionals, and health plan personnel to provide information about and assure quality and process outcome measures.