Billing Representative - Indianapolis (Hybrid)

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

The IHC Corporate team is now recruiting for a Billing Representative based in Indianapolis. The Billing Representative accurately and efficiently processes third party accounts receivable paperwork to ensure timely payment for clinical services. They work with the billing staff and third-party payers to solve problems and ensure compliance with all billing policies and procedures.

This is a hybrid role; full-time in-office through orientation and training period, then scheduled 2-3 days per week in-office.

IHC’s robust benefits and compensation package includes

• Retention bonus paid after one year of employment
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Employee Assistance Programs with 24/7 access to therapy consultation services

Billing Representative Role Responsibilities Include

• Acts as direct liaison with clinic or practice group in regard to billing and claims.
• Reviews and corrects claims from previous day, sends them out for billing that day, using eCW processes
• Checks claims in ERA denied status weekly. Sends e-mails to PM/OM for any needed help in correcting claims.
• Prepares and sends out statements monthly.
• Processes client refunds timely and accurately.
• Helps clients with questions about their balances.
• Uses EBO reports to work AR.
• Prepares accurate write off request for claims/accounts not reimbursable.
• Prepares accounts to send to collections.
• Follows all ICH policies and procedures for accurate and timely billing of claims.
• Customer service for both internal and external staff/client's/vendors.

Required Skills

• Demonstrates understanding appropriate to experience level of record keeping and medical claims billing processes.
• Demonstrate basic knowledge of generally accepted bookkeeping principles.
• Understand billing and reimbursement requirements for FQHCs, Medicaid, Medicare, and private insurance.
• Demonstrate basic problem solving, good judgment, and decision-making skills.
• Demonstrate effective verbal and written communication skills.
• Demonstrate positive customer service skills.
• Work with diverse others from different backgrounds and education levels.
• Apply most recent regulations/guidelines on non-profit, health care cost recovery and billing.
• Knowledge of collections and able to work with staff, customers, and third-party payers to solve problems.
• Demonstrate highly detailed, organized, and accurate work.
• Consistently meets deadlines; perform work timely and efficiently.
• Document and follow standard work procedure.
• Demonstrate computer skills, including typing and alpha and numeric data entry.
• Able to use Microsoft Word, Excel, Outlook, and electronic health records and billing software.

Requirements

• High School diploma or equivalent.
• At least two (2) years prior work experience, preferably in record keeping.
• Three (3) years billing experience for Medicaid/Medicare/Insurance claims.

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.