Community Health Worker (CHW)

Become a part of our caring community

As a Community Health Worker, you will play a vital role in connecting individuals and families to essential health and social services. In this dynamic position, you will identify health-related needs, gather and report community data, and help address concerns raised by those you serve. You will have the opportunity to work independently, using your judgment to determine the best approach for each unique situation, while receiving support and guidance as needed.Your work will follow established guidelines and procedures, drawing on your understanding of professional standards, regulations, and best practices. Managers will provide direction primarily through documented processes, allowing you the flexibility to interpret and apply these guidelines to deliver meaningful results for the community.

• Be an important member of care teams, applying a hands-on approach to member engagement.
• Support case management responsibilities and address social determinants of health (SDOH) needs.
• Assist members in improving self-management of chronic conditions.
• Navigate the healthcare system and promote prevention and health education tailored to community needs.
• Use knowledge of the community and shared life experiences to inform interactions with members and community partners.
• Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment.
• Assist members in navigating healthcare and social service systems, coordinate access to basic needs (e.g., housing, food, income, transportation), and schedule physical and behavioral health visits.
• Advocate for members with providers, community resources, schools, and others, including accompanying members to provider visits.
• Identify and address barriers to healthy living and healthcare access, ensuring members can attend their appointments.
• Support highest-risk, hardest-to-reach member cohorts, with a focus on members who may have a history of mistrust with the healthcare system.
• Promote and monitor adherence to care plans, providing motivational interviewing to support medication and treatment adherence.
• Provide social support to boost members' morale and sense of self-worth, serving as a, reliable, non-judgmental, and accepting team member.
• Support member through culturally appropriate health education and coaching.
• Conduct research and in-person outreach to locate difficult-to-contact members to increase assessment completion and participation in clinical programs.
• Build relationships with providers and community resources to support member referrals and implement community assessments to identify resource gaps.
• Travel to conduct member visits, provider visits, and community-based visits to ensure program administration.
• Work with other team members of the care support teams, including care coordinators, housing specialists, and SDOH coordinators.
• Attend community events to connect with members and provide education on case management services.

Use your skills to make an impact

Required Qualifications

• Must reside in Michigan and can travel within Wayne or Macomb County.
• 2+ years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels).
• Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word).
• Exceptional communication and interpersonal skills for building partnerships with customers and stakeholders.
• Demonstrates ability to manage multiple priorities effectively in a fast‑paced environment.
• Respect for cultural and demographic diversity.
• Strong written communication skills and advocacy for members at all care levels.

Preferred Qualifications

• Licensed Practical Nurse (LPN).
• Community Health Worker training or certificate, or willingness to complete within one (1) year.
• Bachelor's degree in social work or related field.
• Familiarity with state Medicaid program guidelines.
• Experience engaging with Medicaid enrollees, including those with physical and behavioral health needs and varied health literacy.
• Bilingual or Multilingual: English/Spanish, English, Arabic, or Chaldean Neo-Aramaic- Must be able to speak, read and write in both languages without limitations and assistance. See "Additional Information" section for language assessment information

Additional Information

• Workstyle: Field-based, with a remote home office. The field workstyle is where employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes.
• Training Schedule: Initial training lasts approximately four weeks and is conducted Monday–Friday, from 8:30 a.m. to 5:00 p.m. EST.
• Work Schedule (Post‑Training): Employees will work an 8‑hour shift, Monday–Friday, scheduled between 9:00 a.m. and 5:30 p.m. EST. The specific work schedule will be assigned during the training period.
• Travel: Up to 75% field-based interactions meeting with members and/or their families, community partners and other care teams. May need to attend occasional onsite team engagement meetings in Humana's Michigan location.
• Mileage Reimbursement for Travel: Mileage reimbursement is provided for work-related travel. Eligible mileage includes travel from your home to your first work location, travel between client or assignment locations during the workday, and travel from your final work location back to your home.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$41,900 - $56,600 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Where you can work from

This job is 100% remote, for applicants who live in the United States.